Compilation of best outsourcing articles

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Here is a compilation of our best non-marketing oriented outsourcing articles. We hope you enjoy them.

The best tasks to outsource are not critical or time sensitive
http://bpo.123outsource.net/2015/10/12/the-best-tasks-to-outsource-are-not-critical-or-time-sensitive/

Is your outsourcing job just a job?
http://bpo.123outsource.net/2015/02/22/is-your-outsourcing-job-just-a-job/

Bringing back jobs to America: How ’bout the South y’all?
http://bpo.123outsource.net/2013/12/16/bringing-jobs-back-to-america-how-bout-the-south-yall/

If you invested in training your BPO employees, what types of tasks would you teach them?
http://bpo.123outsource.net/2015/03/28/if-you-invested-in-training-your-bpo-employees-what-types-of-skills-would-you-teach-them/

The most important factor for creating leads for your outsourcing company
http://bpo.123outsource.net/2015/04/23/the-most-important-factor-for-creating-leads-for-your-outsourcing-company/

If you do outsourcing, your programmers need English
http://bpo.123outsource.net/2013/10/11/if-you-do-outsourcing-your-programmers-need-english/

What type of salesperson to avoid in outsourcing
http://bpo.123outsource.net/2013/12/14/what-type-of-salesperson-to-avoid-in-outsourcing/

The 2 minute contact rule
http://bpo.123outsource.net/2012/06/22/the-2-minute-contact-rule/

Gaining new clients and nurturing them correctly
http://bpo.123outsource.net/2015/04/17/gaining-new-clients-and-nurturing-them-correctly/

Is it fair that American jobs are outsourced to India? (2015 version)
http://bpo.123outsource.net/2015/12/25/is-it-fair-that-american-jobs-are-outsourced-to-india-2015/

Outsourcing work for $2 per hour?
http://bpo.123outsource.net/2014/12/11/outsourcing-work-for-2-per-hour/

How does outsourcing work?
http://bpo.123outsource.net/2015/11/16/how-does-outsourcing-work/

There are tradeshows for products; Why not have them for outsourcing?
http://bpo.123outsource.net/2014/11/13/there-are-tradeshows-for-products-why-not-have-them-for-outsourcing/

A story about outsourcing invitations to a bicycle event
http://bpo.123outsource.net/2015/11/01/a-story-about-outsourcing-invitations-to-a-bicycle-event/

Outsourcing is like a long-distance romantic relationship!
http://bpo.123outsource.net/2013/09/20/outsourcing-is-like-a-long-distance-romantic-relationship/

How much do you train a call center worker who only lasted three months?
http://bpo.123outsource.net/2015/10/14/how-much-do-you-train-a-call-center-worker-whose-only-lasted-three-months/

Should you outsource your printing to a single vendor or multiple vendors?
http://bpo.123outsource.net/2015/04/21/should-you-outsource-your-printing-to-a-single-vendor-or-multiple-vendors/

Joining a parade of outsourcing for small businesses
http://bpo.123outsource.net/2015/04/13/joining-a-parade-of-outsourcing-for-small-businesses/

How is the outsourcing landscape transforming?
http://bpo.123outsource.net/2015/04/07/how-is-the-outsourcing-landscape-transforming/

Zen and the art of pep talks
http://bpo.123outsource.net/2012/08/20/zen-and-the-art-of-pep-talks/

The million dollar outsourcing query call
http://bpo.123outsource.net/2015/02/28/the-million-dollar-outsourcing-query-call/

Cottage industries in India ruin India’s outsourcing reputation
http://bpo.123outsource.net/2013/09/29/cottage-industries-in-india-ruin-indias-outsourcing-reputation/

Putting the ball in their court — outsourcing advice for beginners
http://bpo.123outsource.net/2015/02/16/putting-the-ball-in-their-court-outsourcing-advice-for-beginners/

What types of tasks are good to outsource?
http://bpo.123outsource.net/2014/04/09/what-types-of-tasks-are-good-to-outsource/

Phone etiquette for outsourcing companies
http://bpo.123outsource.net/2013/01/13/phone-etiquette-for-outsourcing-companies/

Hiring people with great personalities
http://bpo.123outsource.net/2012/09/17/hiring-people-with-great-personalities/

Indian companies who answer professionally are even worse
http://bpo.123outsource.net/2014/01/23/the-indian-companies-who-answer-professionally-are-even-worse/

5 reasons you should have your outsourcing company under one roof
http://bpo.123outsource.net/2013/10/04/5-reasons-why-you-should-have-your-company-under-one-roof/

Pre-contracts for outsourcing: before the real contract!
http://bpo.123outsource.net/2013/09/09/pre-contracts-for-outsourcing-before-the-real-contract/

6 habits of successful outsourcing companies
http://bpo.123outsource.net/2012/10/23/6-habits-of-successful-outsourcing-companies/

Is offshore outsourcing right for you?
http://bpo.123outsource.net/2013/08/31/is-offshore-outsourcing-right-for-you/

Your heart already knows what you want to become in business
http://bpo.123outsource.net/2013/03/23/your-heart-already-knows-what-you-want-to-become-in-business/

Outsourcing can save you 60-90% of costs
http://bpo.123outsource.net/2013/01/01/1120/

The concept of lower middle management
http://bpo.123outsource.net/2012/08/01/the-concept-of-lower-middle-management/

Outsourcing in Japan
http://bpo.123outsource.net/2011/04/10/outsourcing-in-japan/

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Best Outsourcing Companies

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Do you want to find the best BPO companies in the world? Try 123outsource.net! We have BPOs all over the world in places like India, The Philippines, South Africa, Canada, America, and other countries. We have call centers in Manila, Data Entry companies in India, Software companies in India & Eastern Europe, and more. In total we have 28 specialties for different types of outsourcing services.

Additionally, we routinely filter our search results to get rid of BPO companies that went out of business as well as BPOs that don’t act professional. So, let 123outsource.net be a source of quality search results for your outsourcing queries.

As far as contacting BPO companies goes, some have international numbers that you can call 24/7 while other BPOs can only be reached on local time in India or the Philippines.

How I cut five hours a month off my routine

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I have a routine for how I do my work. Everything I do is regimented to a point. I have a routine and system for everything. However, those routines evolve over time. I get rid of some, refine others, and create new ones as well. Part of my system for running several directories is to give a welcome call to new members. I used to spend a long time on these calls. However, I realized that those who couldn’t give straight answers to questions didn’t do well on our outsourcing directory in the long run and did poorly on test questions indicating poor competency. So, I learned a shortcut. If people I called did poorly on basic questions, I learned from experienced (and tracking numbers) that they would do poorly in the long run. So, I ended the call with these people early. That way, I could spend more time with those who showed promise and future potential. The key here is not to spend less time but to invest your time in people who are worthy and end correspondence with those who aren’t.

If you want to rise to the next level in business, the most valuable skill you can learn is how to allocate your valuable time. If you can get the same result in 50 hours that another can get in 160 hours, you can use your remaining time to grow your business!

17 Entrepreneur Success Quotes

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Here are some success quotes for entrepreneurs that did very well on our Twitter platform!

(1) “If everything seems under control, you’re just not going fast enough.” — Mario Andretti

(2) “It is better to travel well than to arrive.” — Buddha

(3) “Talent wins games, but teamwork and intelligence wins championships.” — Michael Jordan

(4) “Finding good partners is the key to success in anything: in business, in marriage and, especially, in investing.” –Robert Kiyosaki

(5) “I’m an #entrepreneur. ‘Ambitious’ is my middle name.” — Kim Kardashian

(6) “All lasting #business is built on #friendship.” — Alfred Montapert

(7) “What I’ve learned in these 11 years is you just got to stay focused & believe in yourself & trust your own ability & judgment.” — Mark Cuban

(8) “I’ve always found that the speed of the boss is the speed of the #team.” — Lee Iacocca

(9) “Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” — Steve Jobs

(10) “Go to heaven for the climate, hell for the company.” — Mark Twain

(11) “Entrepreneurial profit is the expression of the #value of what the #entrepreneur contributes to production.” — Joseph A. Schumpeter

(12) “The size of your success is measured by the strength of your desire; the size of your dream” — Robert Kiyosaki

(13) “The best way to predict the future is to study the past, or prognosticate.” — Robert Kiyosaki

(14) “The thing most people don’t pick up when they become an #entrepreneur is that it never ends. It’s 24/7.” — Robert Kiyosaki

(15) “It has been my observation that most people get ahead during the time that others waste.” — Henry Ford

(16) “In times of rapid change, experience could be your worst enemy.” — J. Paul Getty

(17) “A #goal is a #dream with a deadline.” — Napoleon Hill

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Do or Die! Don’t get distracted in business…

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Sounds more like a movie title than a blog article about business. People who do business are busy and distracted. It is generally hard for bosses to find assistant managers who really make sure things get done in the long run. Business is hard and always a constant struggle. So, it is important to have the right attitude. The James Bond attitude! Do or Die!

If you picture your business career more as an action movie where most people end up dead, you might do better. You need the right level of enthusiasm and spirit to get through all of the endless problems that face businesses.

Imagine a day where you schedule too much on purpose just to make it like an action movie. You jump to your lunch meeting only to jump in a cab headed to the airport to meet a client and then interview some help back at the office. Yes, the day might not go as planned, but you would feel a lot more like James Bond than if you had tried to be “reasonable.” Doing business is just not the same when you don’t have your mojo. So, you need to have all types of ways of building that mojo within you. I hope that reading my bizarre articles is one of those ways!

Innovation hubs in cities — do they negatively disrupt the status quo?

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There has been a trend in cities that old industrial parts of town get converted into hip, modern hubs for artistic folks and innovation. Sometimes this transition from decay to vibrancy experiences some growing pains. There are some who claim that these new innovation hubs are creating a negative disruption in established cities. Personally, I see this trend as a part of nature.

All organizations go through cycles
There is a birth cycle, growth, maturity, decay and death cycle — generally in that order. Countries, humans, companies, and other organizations go through these cycles. It is unclear how long a country might spend in each part of the cycle, but to give you a hint, the Roman empire lasted 507 years from start to finish while a human being generally lasts about 70 years depending on where they live and how healthy their habits are. Neighborhoods have a more unpredictable cycle as they can go uphill or downhill in a decade or so.

America used to be a very industrial country in the late 1800’s and early 1900’s. But, after we became more technically evolved, and cheap labor became widely available overseas, it became more cost effective to outsource manufacturing to Taiwan, China, Japan, Costa Rica, Bangladesh, Korea, and other countries. The result of this outsourcing was that many urban manufacturing areas in the United States experienced significant decay and neglect starting in the 1970’s onward. But, in the late 90’s, artists and technology afficionados started creating their own presence in urban hubs.

Many renovated industrial areas become ghost towns at 6pm sharp
It is common for industrial areas turned art and technology centers to become ghost towns at exactly 6pm. There are no places to live in many of these areas and few places to eat. You can’t have any real type of life in that type of environment, plus it might not be safe to hang out at night. If you are trying to attract younger workers to work in a renovated industrial area, you need it to have a more homey feeling.

Los Angeles is the exception to the rule.
Los Angeles’ downtown industrial area has evolved into a thriving place for artists. Some of the hippest restaurants including Japanese, bakeries, sausage specialists, cafe’s and more have locations in this hip art district. There is an abundance of places to live as manufacturing buildings have been turned into expensive and desirable lofts that have secured parking. The only downside to this area is that it is near skid row and a lot of homeless wander in although the locals consider the homeless to be harmless.

Should you create an innovation hub in your city?
I like the idea of having different districts for people of different mindsets. If you want to attract innovative thinkers, you need to create an environment where they will feel safe, attracted and at home. It might be better if city governments played a role in creating incentives for cool businesses to start up in these areas before the areas become fully established so as to quicken the pace. The long term reward comes when your innovation hub grows to the point where your city becomes internationally known as a destination for innovation. From that point on, anything is possible!

Spiritual & Inspiration Quotes to help your Business!

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Here are some spiritual and inspirational quotes that did well on our Twitter account.

(1) “Eighty percent of success is showing up.” — Woody Allen

(2) “Strength does not come from physical capacity. It comes from an indomitable will.” — Mahatma Gandhi

(3) “Leadership is the art of getting someone else to do something you want done because he wants to do it.” — Dwight D. Eisenhower

(4) “Just as a candle cannot burn without fire, men cannot live without a spiritual life.” — Buddha

(5) “The supreme art of war is to subdue the enemy without fighting.” — Sun Tzu

(6) “Leadership has a harder job to do than just choose sides. It must bring sides together.” — Jesse Jackson

(7) “The more a person seeks security, the more they give up control of their life.” — Robert Kiyosaki

(8) “Honesty is a very expensive gift, Don’t expect it from cheap people.” — Warren Buffet

(9) “Our prime purpose in this life is to help others. And if you can’t help them, at least don’t hurt them.” — Dalai Lama

(10) “Corporations: An ingenious device for obtaining profit without individual #responsibility.” — Ambrose Bierce

(11) “Price is what you pay. Value is what you get.” — Warren Buffett

(12) “As I grow older, I pay less attention to what men say. I just watch what they do.” — Andrew Carnegie

(13) “Change comes from within.” — Parthasarathi Rajagopalachari

(14) “Winners never quit and quitters never win.” — Vince Lombardi

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WW3 has begun. We have about 12 years left

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Nostradamus and Revolation in the New Testament seem to agree that a huge war and massive disturbances on planet earth will occur. It seems that WW3 has already begun although there is no actual technical beginning date. The first U.S. invasion of Iraq seems to be a huge milestone in the progress of the war. It is hard for me to see exactly how this horrible war will play itself out. Is it the Communists and terrorists against the West? Or is it Shiites vs. Sunnis with Russia and the United States getting involved in a violent Middle Eastern drama?

Or perhaps, it is about Syria which has eight factions fighting for control. The U.S. and Russia are supporting different factions with ISIS, Kurds, Hezbullah, and other groups involved in this insane conflict that is leaving most of the country homeless. The problem is that this conflict will most likely spread to other countries. It is easy to see how Syrians being present in Europe is creating a huge crisis. It is also easy to see how the entire Arab world can so easily be lured into regional wars against extremists. But, my guru says that conflict will spread to India and will be so severe that no life will be possible anywhere in India except the Deccan Plateau — what a statement!

On a brighter note, in 2028 a huge asteroid is supposed to come close to the earth. That could offset our planet’s equilibrium. Others are predicting a pole shift and other huge catastrophes. It seems clear to me that we have 12 years left to enjoy a normal life. I guess my guru’s advice of living each day as if it were your last is making more sense to me. It seems like we have very little time left.

If you focus on work, work will focus on you

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There are so many people who complain that they don’t get enough work. Most of the time, if you use those people, they will do a terrible job and not pay attention to the needs of the clients. When I interview underemployed people, their dedication to work and their ability to answer professional questions is often really dismal.

On the other hand, those that pay a lot of attention to their work tend to have too many clients. They often don’t even need to advertise their work. It is hard to find people who are very good at what they do. When people find them, they tend to be very loyal to these service providers.

Personally, I am overworked. I try to prioritize my work and find smarter scheduling mechanisms that allow me to focus on the most critical tasks. My methods for valuating the various types of work I do are not always the best. So, I keep evolving my methods for valuating my work.

On a more humorous note, when I make business calls to lazy people, they always complain. Why are you calling me on a Sunday? Why are you calling me at night? Shouldn’t you be out partying tonight? It is amazing how lazy people want to twist your arm into being as unproductive as they are? Honestly, I would love to take lots of time off and travel. But, work comes first with me since I value success.

The moral of this story is that if you put a high amount of focus on work, and make it your number one priority to master and refine, that work will much more easily come your way — especially once you have attained some level of mastery or expertise!

Compilation of posts about offices

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Some of our most popular posts have been about offices. So, here is a
compilation about office related posts.

Handling stress in a call center office
http://bpo.123outsource.net/2012/05/22/handling-stress-in-a-call-center-office/

Working in an office vs. at home
http://bpo.123outsource.net/2012/02/08/working-in-an-office-vs-at-home/

How to find great offshore companies to do your back-office work
http://bpo.123outsource.net/2013/09/02/how-to-find-great-offshore-companies-to-do-your-back-office-work/

Judge a book by its cover; Judge a company by its office (2016 version)
http://bpo.123outsource.net/2015/12/16/judge-a-book-by-its-cover-judge-a-company-by-its-office-2016/

Wouldn’t it be nice to have your office in the Himalayas?
http://bpo.123outsource.net/2011/04/27/wouldnt-it-be-nice-to-have-your-office-in-the-himalayas/

Finding a lucky feng-shui spot for my office
http://bpo.123outsource.net/2011/01/06/finding-a-lucky-feng-shui-spot-for-my-office/

Creating a corporate culture like Google’s and a customized office to match!
http://bpo.123outsource.net/2015/03/14/how-to-create-a-company-culture-like-googles-have-fun-while-doing-it/

A 20 minute office visit reveals the character of a company!
http://bpo.123outsource.net/2013/12/12/a-20-minute-office-visit-reveals-the-character-of-a-company/

Rates for office space around the world compared
http://bpo.123outsource.net/2013/12/19/rates-for-office-space-around-the-world-compared/

Office in nature concept
http://bpo.123outsource.net/2015/07/18/office-in-nature-concep/

3 ways for startups to save on office space
http://bpo.123outsource.net/2013/11/29/three-ways-for-startups-to-save-on-office-space/

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The relationships that I work for don’t work

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I’ve noticed that I have tried and tried in my social life. I tried to make friends with people who didn’t value me. I tried to meet girls who just didn’t like me. I tried and tried and tried. But, the relationships that I have that last were ones that I did not try for. Those relationships just came to me. Long ago a friend told me that I put too much effort in meeting new people. He said I should wait and see who comes to me. I sounded like a very deep suggestion. Unfortunately, not so many people are interested in me. And those that are are not usually my type. I decided to devote my life to work and spirituality as the frequency of people being interested in me is not great enough.

I just wonder if my friend was right. When I am working hard at meeting people I’m sending the universe a message that I want to meet people. Since I have stopped trying, the universe has not sent me too many people. Perhaps it is because I live in Los Angeles or because I’m in my 40’s. I can’t say.

In any case — don’t die trying at relationships. Perhaps a balanced amount of effort is the right amount.

Younger workers want a positive social atmosphere

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Most companies are owned by older folks or people who are focused on work. But, to attract the younger crowd these days, you need to focus on what they want. Millennials expect a lot from their job and from their boss to the point that it might seem like you are working for them and not the other way around. In addition to salary, they want a positive social atmosphere, fun, and they want to grow their skillsets and develop in a way that will enhance their future career. Many are willing to sacrifice salary if they feel that growth is a possibility.

The point here is that the boss of such a company has to think not only of the most efficient way of getting work done, but how to create jobs that will provide satisfaction and evolution to their younger (and demanding) counterparts.

India’s work culture
In India, the traditional cultural model for the workplace is to have some older guy who is an ogre who is very harsh and critical towards workers. The workers who like the boss tend to huddle around him as they feel insecure without the stability of a superior thinker and leader around. The millennials or younger generation in India (and America), but especially India in the tech sector hops from job to job faster than you can say aloo-gobhi-paratha. In real life, to have any meaningful work relationship that grows into something you need to stick to the job for at least four years, not four months. It takes a year just to develop trust in an employee enough to trust them to do any meaningful and critical tasks.

Designing a dream job
If it were me designing the perfect job, I would make the worker pay their dues for a year doing work that is not fun to prove themselves. People jump boat so fast, that why should you invest in their comfort when they are not even going to be there. But, having a guaranteed fun job after twelve months is enough to entice a serious employee to stay. They will see the others who stuck around having fun doing all types of tasks. Even if you cannot have someone do meaningful work forty hours a week, they could do 10-15 hours a week so they could feel they were growing. You could have them do innovation, manage others, and more tasks that might make them feel important.


Does fun just happen spontaneously, or do the proper conditions need to be met? For me, fun happens when I am doing fun things with fun people. Fun is also unexpected, and you never know when you will find a task to be interesting or get a good laugh. Sometimes you need to throw in some unexpected or unusual activities in your day to increase your chance of having fun. Many call centers have regular contests, outings, and activities to boost the fun quotient.

Hire fun workers even if they are not good workers
My recommendation for having a fun work environment is to hire a certain percentage of people who are fun, even if they are not as good workers as you might desire, they will boost the spirits of the others. In China, they hire pretty girls to play ping-pong and talk to their male workers just to make them feel better. The girls can’t do any type of “real work,” but they do raise morale. It might be more efficient to hire people with desirable social (or physical) traits who are also capable of doing something productive even if they are a little less productive than the others. Or, you could have all workers be somewhat fun — with some being more fun than the others. How many fun people to have is up to you, but my only definitive piece of advice is to avoid people who are dampers to people’s enthusiasm or those who are hostile to others with little or no provocation as they will ruin the mood of your company really fast.

Don’t ruin the “fun”
Another easier way to have fun lies deep in the mystery of the Chinese culture. In China, fun is a type of noodle typically made from rice or mung beans. Fun is often a wide type of noodle which I enjoy eating. If you don’t know what to have for lunch at your company, try a group lunch where you eat fun — after all, you are what you eat. Unless you pronounce it the way they do in “other” (non-Cantonese) dialects in which it might be called “fen” which would ruin the “fun.”