What you never thought of is the correct answer

April 13, 2013 by 123outsource
Categories: Marketing | Tagged | Leave a comment

I love to think, and I think a lot — or at least I think I do. Some people say I think to much. But, I enjoy thinking. Should I be a dunce like them to make them happy? Duh!!! But, I have been learning a lot about thinking. The most important part of how you think is what you don’t think about.

Today I was thinking about how my pricing formula for particular areas on one of my directories doesn’t make any sense. The logic I used to calculate prices had been created years ago, when I was in a much earlier stage of evolution in my business. Now, I am realizing that there are so many factors that could be included to make the formula much more intelligent. But, I didn’t — because I didn’t think of that.

So, whenever you are thinking over a problem, ask yourself, what am I not thinking of, rather than regurgitating ideas that you have already thought through hundreds of times.

Step two, is to compare ideas with a smart friend. Do you have a smart friend? I have a few. Each one has a completely different take. But, one of my friends has opinions that just take me by surprise. He says things that I would never think of that kind of make sense. Wow! Mind expanding thoughts by the dozen with that guy. He opens up the windows of possibility within me.

So instead of pricing an area based on how many people have a high position in that area, there are many other analytics which it never occured to us to use:

# of jobs delegated in that area
clicks in the area
quality of the listings in that area

Another analytics that never occured to me was reviews. But, since so many service providers ask for reviews, the only reliable quantitative source of reviews would be negative reviews.

The critical piece of information I learned is: If I compared areas of similar sizes, the areas with a higher number of top notch service providers got more cumulative jobs than the areas with fewer numbers of quality service providers. My assistant guessed that this might be the case. Additionally, I learned that the jobs were shared between the best service providers and average service providers. So, having high quality people in a particular area serves as a type of an anchor to attract business to an entire area of my site that would be shared by many of its members. Fascinating.

So, once again, what I didn’t think of, happened to be the most important piece of information that I learned about today.

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Do you think about the long term business?

How good is your salesperson? How much difference does it make?

April 11, 2013 by 123outsource
Categories: Call Center | Tagged , | Leave a comment

I have been calling around and realizing that the quality of the salespeople I am talking to really varies. The calls I made recently were to the United States. Most of the companies I called had back offices overseas.

The incompetent rep
One company had a sales representative that couldn’t answer even simple questions — yet, he kept calling me.

The unpolished novice
Another company had a lady who called me. I called her back and she announced her name when she answered the call, but not what company she was calling from, so I had to guess. Not very professional.

Misrepresenting your company
It is common for sales representatives to give misinformation during sales calls which can lead to long term mistrust. If you were lied to in the beginning, why should you trust that company? Other salespeople are evasive which is almost as bad as lying.

A seasoned pro
I spoke with a very seasoned sales person who knew all the answers and had a very extensive technical knowledge. He was someone who inspired trust. You need to understand that clients want someone honest, helpful, and knowledgeable. If you hire minimum wage people to answer the phone, you might be doing more damage than good. If you hire dishonest sales people to answer the phone, you might be damaging your reputation. But, what about hiring a seasoned pro?

Can you afford NOT to have a seasoned pro?
The company with the seasoned salesperson had overseas programmers who had similar qualifications to the other companies, but were able to charge more, and have more rigid terms. Why is this? A lot has to do with how they present themselves. Having a great sales person allows you to charge a lot more. It sets your company apart from the pack. Nobody wants to deal with a band of incompetent losers — people want professionals. The question is, do you have the money to pay for a seasoned professional to represent you on the phone? Or, how much will it cost you NOT to have a seasoned pro answer your phone?

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How to find clients for call centers — good salespeople

April 8, 2013 by 123outsource
Categories: Call Center, Popular Posts | Tagged , , , , | Leave a comment

Bad salespeople are a curse
I talk to salespeople all day long. Honestly, I am sick of the dishonest ones. I am also sick of incompetent salespeople. Additionally, I can’t stand it when salespeople give me wrong information. I can’t tell who is a liar, and who is merely stupid. What kind of company image do you want? Do you want your prospects to think you are a bunch of liars, bums, or fools? My recommendation is to get honest and capable salespeople, and your company will have a great image and you will find clients for your call center!

Training is everything
Many times I call companies up, and talk to the salespeople. The only question I want to ask them is, “Who trained you?” Of course, both of us know that the answer is that NOBODY trained them. Your company image will look very foolish if you don’t train your sales staff well. If you want to know how to get clients for call centers — start with training your sales staff.

Have redundant salespeople
Most companies make it challenging to find a salesperson. They want to prevent you from buying something. That is a very interesting business strategy. I do not use that strategy at my company — but, if avoiding your prospects helps you succeed — then, all the more power to you! I think it makes sense to have more than enough salespeople at your company. Maybe you should have 20% more sales people than you need. That way, if a great prospect calls who wants to offer you a million dollar deal, you will not miss that opportunity because everyone is out to lunch, dinner, out sick, or talking to another prospective client.

Of all the companies I have talked to
I would honestly say, that with Indian companies, I am unhappy with them in almost all regards. The sloppiness is attrocious. If you wonder why you are not getting jobs, it is because of the sloppiness that goes on in India. Nobody will trust a company in India unless they know for sure that you are whatever the opposite of sloppy is. And most overseas companies will not give you a chance. But, with American companies, their salespeople are usually horrible. Perhaps only 10% of companies that I have dealt with have good salespeople. The companies that are growing and doing well, normally have either acceptable or high quality sales people. I suggest you look into improving your sales staff today!

So now, I hope you understand how to acquire clients for call centers by having great sales people.

You might also like:

How to acquire clients for call centers — presentation
http://bpo.123outsource.net/2013/03/29/how-to-acquire-clients-for-call-centers-presentation

How to sell like a pro — what exactly do they do?
http://bpo.123outsource.net/2012/06/25/how-to-sell-like-a-pro-what-do-the-pros-do/

How often do you contact old prospects?
http://bpo.123outsource.net/2013/05/19/how-often-do-you-contact-old-prospects/

Does your company have testimonials from happy clients
http://bpo.123outsource.net/2013/09/30/does-your-company-have-testimonials-from-happy-clients/

How many salespeople is the right number?
http://bpo.123outsource.net/2013/07/28/how-many-salespeople-is-the-perfect-number/

How to get clients for call centers — Contracts!

April 5, 2013 by 123outsource
Categories: Call Center, Popular Posts | Tagged , , , , , , , | 25 Comments

I can imagine that it might be hard running a small call center. Imagine that you have 20 seats, and 5 are empty. Then, the phone rings and someone wants 20 seats filled right away. How do you hire all of those people and squeeze them into your little office? Do you put them on the roof or on the patio? Perhaps the sidewalk? Call centers rely on contracts, and they are necessary when the call center owner has to invest in hiring new staff members and training. However, many BPO companies are too pushy trying to get strangers to sign contracts.

I wanted a small call center process done
I remember that when I needed a small BPO job done, one call center in Bangalore tried to get me to sign a year long outsourcing contract. I said that I didn’t even know them or how good they were. How can I sign a contract? I didn’t know how long the job would last, or how long I would last tolerating them. They basically lost me because they were too rigid about their contract. Sure, big businesses use contracts and we all want to emulate big businesses. But, small clients don’t always want a contract — no matter how flexible it is.

Small clients are valuable
Most businesses want big clients including call centers. They ignore the little clients in search of big ones. Then, they lose the little clients, to satisfy the big client, and then lose the big client, and end up with nothing. My business has almost all small clients. We have three people on staff, plenty of outsourced work on the side, and healthy profit margins. Small clients can be profitable if you manage them efficiently — we do! Small clients have fewer choices of who they can work with because most call centers are so restrictive about their contracts. If you can be flexible, you can attract lots of small clients. You can even charge a little more to offer them flexibility, and they will have no choice but to accept.

Small clients can become big clients if you fertilize them
If you give good service to small clients, those small clients would have a new tool to grow. Remember, that you are helping other people’s companies grow, and not just trying to make money from them. If you help them grow, then when they become a bigger business, they will give you more business as well. They might even sign a contract a few months down the line. Additionally, if you give people good service, you will get referrals which will help you get more clients in the long run.

The bottom line about call center contracts
Call center contracts are important to make sure your clients will commit to a term of service. In the beginning, unless you are flooded with huge clients, try to make your contracts short-term, easy to read, and more beneficial to the client. That way, the client will have a positive feeling about your BPO. If the terms of the contract only benefit your BPO and not the client, the client is likely to hire some other call center service. A two month contract seems like a good minimum term to begin with. If your client is satisfied with your service, then you can go month to month, or have them sign a half year or a year long contract.

Summary
So, the moral of the story is — think less about contracts, and more about helping clients get what they want. They will be more likely to stay with you if you cater to them. And if they stay, then your business will grow. If you scare them away, then your 20 seater call center will have 20 empty seats!

I hope that answers your question about how to get clients for call centers by being flexible about contracts.

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Compilation of posts about how to get more clients for your call center


Compilation of best marketing resources for call centers & BPO

How to aquire clients for call centers — presentation!

How call centers find clients

How to find clients for call centers — good salespeople!

How to start a Call Center — advice analyzed

Using Linked In to network for your Call Center

The correct process to hiring a call center

Making routine calls with fun & humor

18 ways to boost your SOCIAL MEDIA marketing in 10 minutes a day
http://bpo.123outsource.net/2015/05/05/18-ways-to-boost-your-social-media-marketing-in-10-minutes-day/

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Now is the perfect moment

April 4, 2013 by 123outsource
Categories: Motivation | Tagged | Leave a comment

Unfortunately in business, we are not in control of the daily functioning of our business. Critical employees get sick, quit, or don’t do what they are supposed to do. We have subcontractors who have pipelines for when they get things done as well. Your computer project might take three months to finish if they are on schedule which rarely happens. So, doing things now is not always possible.

I find that I am doing too many things now. I am good at optimizing my work, to do the most critical task now. It keeps me busy all the time, because there is always something critical to do.

But, what about those things that are of vital imporance that you should be doing now, that you just don’t do? You should do them now!

Let’s forget about doing things, and get geared up for higher consciousness. In the mundane world we always talk about doing, doing, and doing. Do things now. Be successful. Successful people do things now. I say, pick the most important thing that you can do, and do that now. In life, we have limited hours, and can not do everything. your ability to pick the most important tasks and do them first will be a rewarding skill. But, what else can we do now besides active things? Conditioning our subconscious for success. Do that now too!

Conditioning your subconscious is not something that you do. It is a non-activity. It is actively passive, or passively active. Maybe that is how the gurus would describe it. Are you afraid to do something that you need to do? Are you limiting yourself mentally by some thought patterns that you have? Do you have limiting thoughts that prevent you from reaching your true potential? While your subcontractors are dragging their heels getting your work done — work on your consciousness — now!

By evolving your consciousness, you can rise to that next level in business much more quickly than from overworking yourself into a coma. Remember, if you are a head of an organization, you are not the arm. Someone else should be your arm and leg. They should do the doing, and you should do the visioning. Condition your thinking to rising to that next level — I think that is what you should do now.

Getting back to spirituality — now is the only moment that exists — so spiritually there is no difference between doing something, and doing it now. Doing something later = not doing it. On the other hand deciding that you are going to do something, and deciding when you are going to do something is like doing something now, without actually doing the action now. The decision which overcomes the inertia happens now, and hence starts the process. Kabbalistically, once that decision is made — it is already done.

To quote one of the programmers that I fired last year — “It is done”

I heard those words only to discover that my suspicion that nothing had been done was correct. This happened partly because that programmer was a liar, and partly because he didn’t — “Do it now!”

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Do you think about the long term business?

April 2, 2013 by 123outsource
Categories: Outsourcing Articles | Tagged , , , | Leave a comment

I interview BPO companies all the time. The one thing that I have noticed, is that companies typically are not looking at their long run growth potential. It is all about twisting someone’s arm into a contract that is not beneficial to the client. Or, other companies get you on board and then slack off, and don’t get your work done.

If you want to have a big BPO business one day, you need MORE clients. How can you get more clients, if you scare half of them away before they become clients? How can you get more clients if you are lazy about getting their work done on time? Do you think about that? Try getting all the clients you can keep on THEIR terms, and try keeping them. Hire new people to do their work if it is economically feasable. The next thing you know, you will have a bigger business.

Long term thinking is more than having a formal business plan. It is more than understanding certain analytics and metrics. It is about creating a vacuum effect to draw in new clients and keep them.

A new client is like a seed. They can grow into a bigger client and tell their friends. One client can become ten times their original size if you get referrals, and referrals from referrals.

By having enough people on staff to get your work done, you are creating a metaphysical opening in the universe to let more business in. How can you get more business if you don’t have the resources to handle it? And whose fault is it if you DECIDE not to have the resources to get the work done for your clients? It is your decision.

You decide to grow, or not to grow by how you allocate your staff resources, and how you treat your clients.

If you want constant growth, you need to always have at least 10% more staff resources than you can use. That way you are never too busy for a client. Most people think that is wasteful. But, what do you think? Do you want to grow? How else can you do it?

——
——

One famous Rabbi was asked, “Rabbi, I am a small potato who wants to become a big potato in business — what should I do?”. The Rabbi thoughtfully pulled on his long beard and gazed inquisitively at the wall for what seemed like a very long time. He made many different facial expressions during this time. He crinkled his face, then opened his eyes wide, then looked up. Then, it was back to staring at the floor. It was obvious that he was deep in thought. He said, “Hmmm” a few times, and then cleared his throat. Finally, he remarked, “If you want to become a big potato, put more dirt around you!”

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I’m going to succeed because I’m crazy enough to think I can?

April 1, 2013 by 123outsource
Categories: Popular on Google+, Semi-Popular, Success | Tagged | Leave a comment

I read these words on the empowerment network. These words are actually very deeply philosophical despite how simplistic they sound. Most of us do not succeed because we think that we can not. The neighborhood we grow up in has most of the positive and negative attributes that will haunt us for the rest of our lives. If you grow up in a rich area, you assume that you will be rich like your daddy, right? If you grow up in a slum, you assume that as an adult that you will remain there. Sure, we dream of winning the lottery, and many work their way out of poverty. When I turned 23 and graduated from school, I realized that I would be lucky to make a quarter of what my father had made because my skills were not in demand and because I was not valued.

We all have inner blockages within our mind that prevent us from doing many things. So, maybe the topic of this blog entry should be on overcoming those blockages.

I am overweight and have been for years. But, I love nature and love hiking. I go to Yosemite national park in California regularly. It is a long drive, but my passion drives me to go there. I love to hike up the mist trail to Vernal Falls. I feel very winded and exhausted every time I go up that high. Sometimes it is dangerous going down those steps so exhausted because I lose my balance much more easily when tired. My goal had always been to make it to the next waterfall — Nevada Falls. But, I couldn’t picture myself getting that far. So, after several attempts at this monsterous trail, I made it 20 minutes farther than Vernal Falls. The thing which we should note here is that my attempt that got me 20 minutes farther created a new possibility in my mind. The new thought is “I can”. I did not have that thought before that point in time. So, the very next time I went up the mist trail, I made it all the way to the viewpoint for Nevada Falls. I made it! Now, I understand subconsciously that I really can do it, and that consciousness opens up doors to possibilities.

In business most people think that they cannot start a business. Most of them are right because they don’t have the skills. But, many people who do have the skills also think this way. They might need to brush up on marketing and management, but many of these people COULD start a business if they took it seriously. People who do have a business have serious limitations in what they think is possible, or what they are comfortable with. The limitation starts with a thought, or a type of consciousness that you have where the type of success you could achieve doesn’t exist.

So, how do you break this type of limited consciousness. I don’t call it negative consciousness — just limited. You have to try new things. If you want to expand in a particular direction, but going that direction, your consciousness will adapt to include that direction in its set of possible things that you can do. Once you achieve a small success, your consciousness will record that in the consciousness database, and a bigger success will look a lot more possible — just like me reaching the viewpoint of Nevada Falls was not initially possible, and then became thinkable and possible. It was a few months after I thought it was possible that it actually happened.

My parting comment is that I always joke about there being a Starbucks up on the Nevada Falls mountain trail. I always say, “Isn’t there a Starbucks in another 20 minutes or so?”. In real life there are no businesses up there, and only a bathroom building near one of the bridges two miles up. Maybe my goal should be to bring soft drinks up that mountain and sell canned starbucks and coca-cola up there so that my joke comes true. Unfortunately that would be illegal — and I would be responsible for the trash created as well.

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How to acquire clients for call centers — Presentation!

March 29, 2013 by 123outsource
Categories: Call Center, Popular Posts | Tagged , , | Leave a comment

I wrote a bunch of very similar sounding blog entries about how to acquire clients for call centers. The titles are all a little different. However, the content is very unique and helpful for each entry. Presentation is a very important topic that most outsourcing companies just don’t understand. Many companies just don’t understand how to have qualified people answer the phone and introduce their company. There are certain types of information that your phone answering staff need to know to make a good presentation so that you can have the best call center in town.

(1) What makes your company better than others of its kind?
Most people who answer the phone wouldn’t have a clue of how to answer that question. But, if you don’t know why someone should hire your company — then, they probably won’t — and probably shouldn’t. If you ask me what is better about my company, I can give you ten compelling reasons right off the top of my head — can you do that about your company? Think about it! You need to know why you are better. On the other hand, maybe your company is NOT better — and maybe that is why you can’t think of any reasons. Either you have better staff members, better flexibility, lower prices, or better something. If nothing else, perhaps you are better at being AVERAGE! Humor sells!

Here is a mock presentation:
Hello, this is Sam from YXV company. We sell widgets. Our widgets are no better and no worse than anyone else’s widgets. Additionally, our sales staff is no better or worse trained than the average widget selling company. Our delivery times and reliability are also pathetically average. Why should you hire us? I have absolutely no idea — other than the fact that if you want to hire someone average — that’s us. When it comes to being average, we shine above (or beside) the rest. We excel at being mediocre. Hire us today– and be happy knowing that you hired someone average – -with a smile!

This presentation is actually very well structured and comedic. Believe it or not, it would sell well, especially with a TV commercial. You could show average Sam wearing an off white work outfit and a silly looking off white painter’s hat. You would remember Sam’s funny and artificial smile, how average or under average he looks, and how he made you laugh by trying to smile. The name YXV would stick in people’s heads, and next time they are browsing the phone book, or looking for widgets, they will remember you for being funny, and having brand recognition.

Here is how companies in India present themselves

Staff: Hi, this is Surendra from YXV company. We are a call center.

Prospect: Could you tell us about your workers?

Staff: Oh, well that is personal and I can not talk about that

Prospect: Could you tell us about your company’s history?
Staff: No, sorry, that also is personal. We don’t discuss that with strangers. All of our information is on the website.

Prospect: We just checked your website and it has absolutely no information about your company history or staff. It just mentions that you have 40 workers and do certain types of services. It quotes some very technical statistics about your company without giving me any idea of who you are and what the personality of your company is like.

Staff: Once again, sorry, but I am not at liberty to discuss that. We have an 87% success rate with our clients (whatever that means), and have a 93.3% rate of something else.

Prospect: These numbers are very dry and unhelpful. They mean nothing to me. Sure it is nice to have statistics about your company the same way that big companies do. But, understanding the people who I will be dealing with means a lot more to me — but, I think that your evasiveness and vacuous responses have given me all the information that I need to know about your company — which basically is — to never call your company again even if my life depends on it.

Here is a better presentation

Staff: Hi this is Vivek from YXV company. We are a call center that has been in business for 12 long years.

Prospect: That sounds wonderful to know that you have longevity. How are your years longer than regular years?
Staff: Each of the 12 years, actually only had 12 months… perhaps 12.5 lunar months if you go by that. But, we accomplished so much in each year, that I personally feel, that they qualify to be categorized as long years — just like a New York minute really is shorter than a regular minute.

Prospect: Interesting answer. By the way, I like that you answered your phone.

Staff: I beg your pardon?
Prospect: Most companies don’t answer their phone.

Staff: Well, how can they acquire clients for their call center if they don’t?
Prospect: Maybe they don’t want clients. But, your company seems to want to acquire clients for their call center! And, you are very interesting to talk to.

Staff: Oh, well thank you! Would you like to know about our company history?
Prospect: Usually it is like pulling teeth trying to get a company to properly introduce themselves, and here you are actually VOLUNTEERING valuable information to me. You guys REALLY do want to acquire more call center clients!

Staff: Well, back 12 years ago, our founder Mr. Reddi wanted to try a new business. He came from a business family, but they were all in old fashioned businesses, and he wanted to keep up with the changing economic times…..
…………. etc…

Prospect: Wow, that was a great story, after hearing that story, I feel as if I know Mr. Reddi personally. How about your staff members?
Staff: Yes, well, we have 30 total staff members. We have 20 full timers, and a handful of part timers. Our senior manager is Jeff, and ….etc.

As you can see, this salesperson is informative, personable, and funny. Those are characteristics that sell. Additionally, he answered his phone which is more than I can say for 70% of Indian companies. Do you answer your phone? I suggest you at least think about it!

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Half a million Filipino call center workers are on American time
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What is better about your BPO company?

March 26, 2013 by 123outsource
Categories: BPO | Tagged , , , , , | Leave a comment

Do you run a call center, BPO, KPO, software or IT outsourcing company? Do clients ever ask you what is better about your company? I think they should — and you should know how to answer them as well. Most companies that our staff talk to have no idea what is better about their company. Perhaps nothing is better about their company, and that is why they don’t know how to answer us. But, there SHOULD be something better about your company, otherwise how are you in business? Here are some ways to be the best BPO company possible.

(1) You could be faster at doing the same work or processes others do. I knew a pianist who could play the minute waltz in less than 33 seconds. We clocked him. It didn’t sound great being played that fast, but if you are in a hurry waiting for a train that is about to arrive, and want to hear the minute waltz, that particular pianist is the one to hire.

(2) You could have nicer staff than other BPO companies. These days, I am rarely happy about anyone’s staff. Every company seems to have one shining employee who brightens up my day, and the rest — well — the rest are the rest! Let’s put it that way.

(3) You could be cheaper. Some companies are cheaper, but don’t get the job done right. Are they really cheaper after the hassle? But, what if you really do get jobs done correctly and STILL are cheaper? Well, then you really are cheaper.

(4) You could have a nicer looking office. For outsourcing, nobody is coming to your office, so it doesn’t matter.

(5) Your receptionist could have a nicer sounding voice. A nice voice makes an impression

(6) You could have more flexible terms. Many companies are rigid these days. Having terms that benefit the client might bring you more clients. HAVING TERMS THAT BENEFIT YOU, MIGHT BRING YOU MORE YOU’S (if that is possible or desireable).

(7) You might do a better job and follow directions more.

(8) You might train your staff better.

(9) You could hire a fancier salesperson who is great at getting you new clients who you might be equally good at keeping (or losing).

(10) You might offer more related services. ONE STOP SHOPPING. If you do web design, you could also offer programming, social media, blog installation, and more. If you do call center work, you could offer data entry, surveys, statistical analysis, and virtual private assistants.

But, the bottom line is — no matter what is better about your company, if you can’t express that to the world, then it will take them a lot longer to find out what is good about you!

Fear is an emotion that can cripple you

March 24, 2013 by 123outsource
Categories: Outsourcing Articles | Tagged | Leave a comment

I learned about fear in 2009. Sure, I had been fearful before, but this was different. My guru had removed many things from within me from past lives that caused me to lose my mind for a week. I guess he didn’t realize how severe the effects of his work were. Fortunately, with a few months of counseling and cabernet sauvignon, I got better. I think the angels helped too. But, I felt terror. My mind was not working normally. I had horrible dreams and visions all the time. Recurring terrifying thoughts that just wouldn’t stop. I don’t know other people who went through that, so it is hard to say if that is normal. What does normal mean anyway — at least what does it normally mean?

People get up and make speeches about how fear can cripple you. One of our former presidents had a speech where he claimed that the only thing to fear is fear itself. God created an ability to have fear within us to protect us. Without fear, we will die out. But, fear can cripple you as well.

During my week of paranoia, I came to a realization. I saw that the fear went straight to my body, and paralyzed my ability to think straight as well. I realized that I would have to not entertain fearful thoughts, or I might have to be hospitalized. It was no laughing matter. Thoughts rushed through my head. What if I can no longer function, what if I lose my business, what if I lose my sanity altogether? I have nobody to take care of me. I would lose everything. I learned that fearing doesn’t help anything, but just makes things worse. It causes chemical reactions to happen in your mind and body. At any rate, I became calmer and calmer. I had to stop meditating for a few months to recover from the mental trauma. Some of my neurons were indeed damaged for years which accounted for bizarre mental images that were recurring. They stopped, and some of them came back periodically over the years. In any case, I got used to it. After a few months, I started meditating again, and gained a very deep sense of calm. I guess whatever my guru removed was really hampering my spiritual development. I am happy to have the bad things removed from my soul, although I wish it could have been done in a way that was safer.

In any case, I lived the reality that I had to discipline my mind to deal with fear effectively.

As business people, we need to make decisions daily. We need to deal with difficult and sometimes scary situations. The tax collecters can be corrupt, dangerous and downright malicious. I had a horrible run in with those people. At first I panicked. But, then, I remembered my horrible experienced from 2009. I decided that I will fight a disciplined fight. In the long run I will be okay no matter what and that God would protect me. I controlled my fear, got an attorney, and took care of business.

You can also have bad situations with critical employees who you can not replace easily. It is scary. Do you have the capacity to consdition yourself to get really calm, and make a calculated decision? As a business owner you absolutely have to have this ability to control your emotions — otherwise you will break when you have a sudden problem.

Your heart already knows what you want to become in business

March 23, 2013 by 123outsource
Categories: Outsourcing Articles | Tagged | Leave a comment

Do you listen to your heart? I talked to a man who believed that your heart and intestines had ganglia and intelligence. Personally, I believe that all parts of our body have consciousness. I believe that rocks have consciousness — not a very evolved consciousness, although I’m sure that some rocks are more evolved than other rocks.

Many of us are just so caught up in our daily work, that we don’t listen to our true self. We don’t listen to our intuition. We don’t do what we really should be doing, or at least not for long after it is due. As business owners, we need to really listen to ourselves for once. Maybe we need to meditate once a week on what we need to do, and what is important. I was doing this before and it worked well. Now, I am not so regular on this.

As business people, I feel that many of us are simply out of touch with watching our business. There is too much to watch and we are too busy. In 2013 life is busy. Everyone is busy whether they have a business or not. You need to free yourself up a bit. Hire some new assistants. Train some new people. Free yourself up so that you can watch and listen. Watch what is going on externally, and then watch what your intuition is trying to tell you.

It is like being two people. You have a higher self which knows the answers. Then, you have our mundane self which is really busy and is lost in a sea of distractions. The one self needs to listen to the other self. Connect yourselves. Then you will be on the right track: the both of you(s). The answers are all there — inside you. Wow, I sound like a guru. Maybe I should go to one of those schools of guruology and become a real guru. I am already saying guru type lines — and I meditate regularly — I am part of the way there already!

But you should listen to your gut too. Americans are better at listening to their gut than their heart in my experience. Listen to both. Your heart will help you more with aspiring to dreams. Your gut will be better at keeping you out of trouble. If your gut doesn’t like an idea, it will probably turn out to have serious issues. So, listen to your heart, gut, and maybe your liver and kidneys too — why not. Why should you leave out any vital organs, right?

How call centers find clients

March 20, 2013 by 123outsource
Categories: Call Center, Popular Posts | Tagged , , , , | 2 Comments

Call centers find clients in all types of ways. Some cold call companies around the world asking for business. Others get business by referral only. Imagine the profit margin of a company that doesn’t need a marketing budget? Many companies advertise on websites, directories, or through agents. There are so many ways for how call centers find clients.

But, the bigger issue is: Is your call center good enough to get serious clients? Many call centers are not that great at what they do. The bottom line is that you can spend a mint on marketing, but if you don’t have the service offering to back up your sales and marketing venture, you will end up with a loss.

So, my advice is to first think about how to have the best call center in the world. I would have at least seven years of experience working for someone else’s call center in a management position before attempting your own. If you think you can do a better job running your own call center, then good luck. If you offer a superior service, then IF you get clients, you will probably keep them, and maybe get a few referrals as well!

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