Tag Archives: data entry

Looking for Online Database Projects? Try our outsourcing directory!

August 28, 2016 by 123outsource
Categories: Data Entry | Tagged , , | Leave a comment

Do you need to get an online database project done? 123outsource.net has a long list of great data entry companies all over the world, but especially in India. We have companies specializing in online surveys, online data entry, data mining, data cleansing, ebook publishing, epublishing, offline data processing, form filling, database population, and more.

If you look through the search results on our data entry category, you can see which companies specialize in the exact service that you require. Our basic categories for Data services include Data Conversion, Data Entry, Data Processing, eBook Publishing, etc. However, within each of those four search results pages, there are companies with much more detailed specialties.

Data Entry Outsourcing Search Results
http://www.123outsource.net/data_entry_outsourcing.htm

How to find a data entry job
http://bpo.123outsource.net/2011/05/14/how-to-find-a-data-entry-job/

Outsourcing

June 12, 2016 by 123outsource
Categories: Keyword, Outsourcing Articles | Tagged , , , , , , , , , , , , , , , | Leave a comment

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DEFINITION OF OUTSOURCING
Outsourcing is a business practice where a particular company will hire someone who does not work for their company such as another company or a freelancer to do particular tasks for them. Typically, tasks outsourced will be highly repetitive or specialized tasks such as calling long lists of names with a particular call script, accounting, programming, data entry, technical support, payment processing, or some other specialized task.

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REASONS FOR OUTSOURCING
The reason companies outsource work to other companies are multi-fold. One reason could be to:

Save Time — so that employees and management can focus more on the core competencies of the company such as selling widgets while outsourcing bookeeping and reminder calls to companies who specialize in those particular tasks. Another reason could be:

Cost Cutting — Many outsource companies are located in India, The Philippines, or Eastern Europe where labor costs are lower than the United States, hence, creating an opportunity to capitalize on less expensive labor.

Skill Optimization — is yet another reason to outsource work as outsourced companies specialize in particular tasks such as blog set up, eCommerce site creation or XML conversion while your company specializes in widgets.

Eliminating Uneven Schedules — if you have a job to be done that will take only 10-15 hours a week on some weeks and more or less hours on other weeks, hiring a full-time or even part-time employee is a commitment that you will have trouble keeping. If that employee quits in the middle of a project, you’ll have another problem. It might be easier to outsource the project to a company who specializes in that task and has dozens of people who know exactly how to do it rather than hire your own staff.

Reducing Hiring — hiring and firing is expensive and is an art form that you might not have time to master. If you have a particular job that people are always quitting every two months, it might be easier to have the job outsourced to Manila where they have full-time HR managers to handle the hiring and firing for you! That way you can focus on widgets instead of dealing with people who quit on a whim leaving you high and dry. The outsourced company you hire will have plenty of backups all in the same specialty when the employee assigned to you quits.

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TYPES OF OUTSOURCING ARRANGEMENTS

Freelancers — Some companies hire freelancers which is a type of outsourcing.

Fixed Schedule — Others hire another company for a particular schedule with a contract which extends for a particular number of months or years such as 40 hours a week for two years.

Employee Leasing — Some companies hire a team of workers from an agency which is sometimes called “employee leasing.” Other companies pay for results in specialties like lead generation rather than paying for particular hours of work.

Assignment Based — Programming or software development outsourcing often has a company pay for a completed product or for a particular number of hours to do a particular job although there is very rarely a deadline.

On Call — Some outsourcing is on an on call basis. Programmers might be hire to fix code only when it breaks or to do programming work as needed. Call centers might have a small assignment from time to time only when needed.

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CATEGORIZATIONS OF OUTSOURCING JOBS
Outsourcing jobs are sometimes categorized using particular terms such as:

ITES — Information Technology Enabled Services which could include data entry using computers, web design, technical support, or other tasks which involve technology to facilitate the task in some type of a way.

KPO — Knowledge Process Outsourcing is also a bype of Business Process Outsourcing that includes tasks that require a higher level of education, knowledge or skills such as Accounting, Software Development, Research, etc.

LPO — Legal Process Outsourcing focuses primarily on legal research, patent research, contract drafting and legal support services, but rarely involves actually going to court.

RPO — Research Process Outsourcing or Recruitment Process Outsourcing. Research outsourcing is popular in Bangalore, India as there are many companies that offer market research, web research, and Pharmaceutical research. RPO could also be a form of human resources outsourcing where an outside company will help you find employees or leased agents. This is by far the least popular form of international outsourcing as there are few providers who offer overseas assistance with recruitment.

HRO — Human Resources Outsourcing as mentioned above is the least popular form of international outsourcing as there are very few overseas companies who offer competent service in this industry. However, there are a few companies in India and the Philippines that allow you to lease call center agents and programmers at low rates. However, the quality of such help is dubious and not guaranteed in any way by the provider company.

MBPO — Medical Business Process Outsourcing includes outsourcing of Medical Billing, coding and Medical Transcription. Quality standards and billing in these fields is a lot more uniform than in other BPO tasks as companies can charge a percentage in Medical Billing and can offer rates per number of characters or words (or lines) in Medical Transcriptions. Quality standards are also easy to measure as there are international standards for Medical Billing and Medical Transcription. You can measure errors as a percentage rate. If a company makes more than a particular fraction of a percent of errors, they generally go out of business or get fired.

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TYPES OF OUTSOURCING JOBS
Commonly outsourced jobs might include: Accounting, Bookkeeping, Call Center, Data Entry, ePublishing, Legal Research, Market Research, Medical Billing, Medical Transcriptions, Social Media, Software Development, and Web Design. However, there are many specialties in most of these types of outsourcing jobs.

Accounting Specialties — Bookkeeping, Tax Preparation, Payroll, Bank Reconcilliation

Call Center Specialties — Appointment Setting, Chat Support, Collections, Customer Help Desk, Data Verification, Email Support, Inbound Customer Care, Lead Generation, Order Taking, Outbound, Survey Taking, Technical Support, Telemarketing, Ticket Sales,

Data Entry Specialties — Data Capture, Data Cleansing, Data Conversion, Data Entry, Data Mining, Data Processing, Data Quality, Data Security, Data Transcription, eCommerce Data Entry, Forms Filling, Forms Processing, Image Processing, Product Data Entry, Scanning, etc. Data Conversion includes XML, SGML, HTML5 conversion, PDF or JPG conversion, and conversion from one language or format to another.

Social Media tasks might include article writing, proofreading, posting on Facebook, managing a Twitter account, LinkedIn, Instagram, Pinterest, or any of the other common social media platforms. Most companies specialize in several social media platforms, but cannot provide service for ones they are not familiar with or don’t have sufficient staff for.

Software Development Specialties — Blog Set up, eCommerce Set up, Software Testing, Web Design, Employee Leasing, etc.

Common software languages include: C, C#, C++, ERP, J2ME, Java, jQuery, LAMP, MySQL, .Net, OpenSource, PHP, Ruby on Rails, SAP, SQL, XML, and more.

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You might also like:

Wikepedia’s article on — outsourcing

Investopedia’s article on — outsourcing

Entrepreneur’s article on — outsourcing

See our informational page on the term — outsourced.

See 123outsource’s compilation on best articles about outsourcing.
http://bpo.123outsource.net/2016/04/02/compilation-of-best-outsourcing-articles/

What countries are best to outsource a particular task to?
http://bpo.123outsource.net/2014/04/07/which-countries-are-the-best-to-outsource-particular-tasks-to/

Six problems that only individuals working in a BPO industry would understand.
http://bpo.123outsource.net/2015/06/15/six-problems-that-only-individuals-working-in-a-bpo-industry-would-understand/

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How do I find a company that does online surveys?

January 24, 2016 by 123outsource
Categories: Data Entry | Tagged , | Leave a comment

123outsource.net has a wide variety of companies involved in various data entry related tasks. One of the popular specialties is online surveys. Additionally, we have call center search results where you can get phone survey work done and KPO companies that can do marketing research and interpret the results of your surveys.

Just visit www.123outsource.net and then visit the:

Call Center Search Results
http://www.123outsource.net/international_outbound_call_center_lead_generation.htm

Data Entry Search Results
http://www.123outsource.net/data_entry_outsourcing.htm

KPO Search Results
http://www.123outsource.net/marketing_support_outsourcing_KPO.htm

Getting work for your company on 123outsource.net

September 4, 2013 by 123outsource
Categories: Marketing | Tagged , , , , | Leave a comment

There are lots of businesses in the U.S. and elsewhere that would like to outsource to India or the Philippines and hire your company. But first, they want to be able to talk with you. Whether you seek work in data entry or accounting outsourcing, run a call center in India, or do web design, getting work with a U.S. company all begins with how you answer the phone. Business people need to feel you are professional and can communicate well in English on the phone–well enough so that they feel confident giving you their business records and other data. Since we would like to help your company, let’s talk about how to make a good impression.

People calling your company from the U.S. will be disappointed if you just answer “Hello” and do not mention a business name. For example, of the many professional accounting outsourcing companies listed on 123outsource that we called recently, only about 3% answered with a business name or had any kind of phone answering system or protocol. Yes: we do call your company to see how you handle yourself on the phone. U.S. businesses that might outsource to India expect a bright, pleasant, professional man’s or woman’s voice on the phone at the outset, ensuring them that this could be the start of a friendly and stress-free business relationship. They are also expecting someone to answer the phone using a company name. If we have to repeat your business name several times before you acknowledge the name and say, “Yes, this is XYZ Company,” it does not create a good first impression. It sounds funny, but in some cases, the person we talked to on the phone did not seem to know that the number was listed as a business; it’s as if they had forgotten who they were! Even if you are doing accounting outsourcing and you have the very best accountants, you need to be able to speak to us. How you answer the phone is important.

U.S. clients want to hire confident professionals, whether this means a call center in India or another group of workers. When a business plans to outsource to India, the managers are very interested in the quality of your work, what software you use, how long you have been in business, and any stories about the first project you took on and how your company has continued to improve. If your expertise is data entry, accounting outsourcing, or managing a successful call center in India, being able to tell us a bit about your company and your attitude toward your work–being able to talk on the phone and tell a brief story about your company–will show that you are personable and that you are able to engage in a long-term business relationship.

We at 123outsource.net have traveled and lived in other countries, and we understand that life is different in India or the Philippines. In many ways it is more relaxed, and that is a benefit to those of us who want to outsource to India, or hire a call center in India or a company to do data entry. We know and appreciate your culture and your views about life and work, and we would like to be able to have a brief conversation with you about your company and your experience so that we may recommend you to companies seeking to hire you.

How you answer the phone will distinguish you from other companies that are just starting out. There is a lot of work in the U.S. for companies who do data entry, have a call center in India, or do accounting outsourcing in India, but U.S. business owners who speak English would like to be able to have a 3-minute conversation with someone who speaks English and is confident, enthusiastic, and articulate about your company’s work. We would like to encourage U.S. businesses to outsource to India, but we need to be sure you have the skills companies need. People in the U.S. want to have a conversation with you. They will not make a decision to hire you simply on the basis of your website.

Email and Skype are very helpful, but businesses are interested in how you answer the phone and how you sound on the phone. If you understand us and can talk with us for a few minutes about your background and specific accomplishments, and can tell us something inspiring or educational, we will have a better idea of who you are and how you relate to people. If a U.S. business can have a brief intelligent conversation with you, that company will feel good about moving to the next step in any business relationship.

Here are a few questions for you. We would love to hear from you (really!) :

1) Can you commit to answering the phone with your business name?

2) Please provide us with business hours: when can people call your company and have a live person answer the phone in a professional manner?

3) Is there someone at your company who speaks English and is able to have a conversation about your company’s achievements? Who?

4) Is there an interesting story about how your company was started, or about the owner’s background? Let us know and we can call you. (:

Attracting clientele via 123outsource.net – the 1st step

January 26, 2013 by 123outsource
Categories: Of Interest, Semi-Popular | Tagged , , , , , | Leave a comment

There are lots of businesses in the U.S. and elsewhere that would like to outsource to India or the Philippines and hire your company. But first, they want to be able to talk with you. Whether you seek work in data entry or accounting outsourcing, run a call center in India, or do web design, getting work with a U.S. company all begins with how you answer the phone. Business people need to feel you are professional and can communicate well in English on the phone–well enough so that they feel confident giving you their business records and other data. Since we would like to help your company, let’s talk about how to make a good impression.

People calling your company from the U.S. will be disappointed if you just answer “Hello” and do not mention a business name. For example, of the many professional accounting outsourcing companies listed on 123outsource that we called recently, only about 3% answered with a business name or had any kind of phone answering system or protocol. Yes: we do call your company to see how you handle yourself on the phone. U.S. businesses that might outsource to India expect a bright, pleasant, professional man’s or woman’s voice on the phone at the outset, ensuring them that this could be the start of a friendly and stress-free business relationship. They are also expecting someone to answer the phone using a company name. If we have to repeat your business name several times before you acknowledge the name and say, “Yes, this is XYZ Company,” it does not create a good first impression. It sounds funny, but in some cases, the person we talked to on the phone did not seem to know that the number was listed as a business; it’s as if they had forgotten who they were! Even if you are doing accounting outsourcing and you have the very best accountants, you need to be able to speak to us. How you answer the phone is important.

U.S. clients want to hire confident professionals, whether this means a call center in India or another group of workers. When a business plans to outsource to India, the managers are very interested in the quality of your work, what software you use, how long you have been in business, and any stories about the first project you took on and how your company has continued to improve. If your expertise is data entry, accounting outsourcing, or managing a successful call center in India, being able to tell us a bit about your company and your attitude toward your work–being able to talk on the phone and tell a brief story about your company–will show that you are personable and that you are able to engage in a long-term business relationship.

We at 123outsource.net have traveled and lived in other countries, and we understand that life is different in India or the Philippines. In many ways it is more relaxed, and that is a benefit to those of us who want to outsource to India, or hire a call center in India or a company to do data entry. We know and appreciate your culture and your views about life and work, and we would like to be able to have a brief conversation with you about your company and your experience so that we may recommend you to companies seeking to hire you.

How you answer the phone will distinguish you from other companies that are just starting out. There is a lot of work in the U.S. for companies who do data entry, have a call center in India, or do accounting outsourcing in India, but U.S. business owners who speak English would like to be able to have a 3-minute conversation with someone who speaks English and is confident, enthusiastic, and articulate about your company’s work. We would like to encourage U.S. businesses to outsource to India, but we need to be sure you have the skills companies need. People in the U.S. want to have a conversation with you. They will not make a decision to hire you simply on the basis of your website.

Email and Skype are very helpful, but businesses are interested in how you answer the phone and how you sound on the phone. If you understand us and can talk with us for a few minutes about your background and specific accomplishments, and can tell us something inspiring or educational, we will have a better idea of who you are and how you relate to people. If a U.S. business can have a brief intelligent conversation with you, that company will feel good about moving to the next step in any business relationship.

Here are a few questions for you. We would love to hear from you (really!) :

1) Can you commit to answering the phone with your business name?
2) Please provide us with business hours: when can people call your company and have a live person answer the phone in a professional manner?
3) Is there someone at your company who speaks English and is able to have a conversation about your company’s achievements? Who?
4) Is there an interesting story about how your company was started, or about the owner’s background? Let us know and we can call you. (:

Tweets:
(1) Your personal knowledge about your company will always trump info you posted on your website!
(2) People will not hire you purely on how good your website is. Learn to orally introduce your company.
(3) Is there an interesting story about how your company was started, or about the owner’s background? Let us know and we can call you.

You might also like:

Understanding crowdsourcing segments
http://bpo.123outsource.net/2013/08/07/understanding-crowdsourcing-segments-for-twitter/

How to attract more software business
http://bpo.123outsource.net/2010/12/10/how-to-attract-more-software-business/

Marketing your outsourcing company
http://bpo.123outsource.net/2010/11/24/marketing-your-outsourcing-company/

How to find a data entry job!

May 14, 2011 by 123outsource
Categories: Data Entry, Getting a Job, Popular Posts | Tagged , , , , | 22 Comments

Where to go to find data entry jobs. 

There are many places you can go to find data entry jobs on the internet, and many places you can find data entry jobs in your city. It is safer to find a real job where you work in an office. That way you meet the boss face to face, and they can not run away when its time to pay you. There are many sites on the internet that can help you find work, but some of these are scams. It is important to find legitimate companies who really need your services and who really will pay you.

Tell-tale signs of scams
If a company wants to use you, but doesn’t test you thoroughly, it is likely that they are not professional, and a potential scam. If a company wants to charge you money for being on their list, there is no guarantee that you will receive a single inquiry. This is risky business. You should not pay money to a company unless they were referred to you by a satisfied customer.

Internet sites
Some sites list job openings, while other sites have opportunities to work remotely. Some sites will help you start your own business. A few sites specialize in helping you get freelance jobs. If you have no business background, it is not advisable to attempt to start you own business doing anything. Data entry is a serious business and clients will not want to hire someone working from home who they don’t know unless you come highly recommended. If you are going to do remote data entry, make sure the company spends time checking you out. If they don’t invest in scrutinizing you, they are likely to not be a good company to work for.

Our recommendations
Find real companies in your metro, or at least within a few hours of your home. Try to meet with them in person, and see if they can either hire you or offer you freelance work. Sometimes, the bosses of these companies will be able to refer you to their colleagues who have similar companies. If your skills are not up to par, you will spend a lot of time job seeking, but without finding much. If your skills are excellent, then you should start off by contacting data entry companies in your area and talking to the HR staff over the phone or in person.

Sites that list job offerings

Indeed.com
This site has a long list of job openings for data entry clerks world wide. It is a good place to look for openings.

Naukrihub.com
This Indian based site can help you find work in many types of professions including medical transcriptions, BPO, and data entry.

BPOjobsathome.com
This site helps you work from home in India and has many types of data entry, and data conversion jobs that you can do.

Careerbuilder.com
Lists Data Entry jobs all over the United States

dataentry.in
This site offers information about data entry jobs in India including medical billing, data processing and many other specialties.

careerguru.com
This site offers a holistic job search. They have many data entry jobs being offered in the United States.

gofreelance.com
This is a fun site, but they don’t have that many actual data entry jobs being offered.

Sites offering work from home opportunities

my-data-team.com
This site offers work from home data entry job opportunities.

online-home-jobs.com
This site caters to people all around the world, including India, the Philippines, and many other countries. This well organized site has a well explained process of how you can find and do data entry work. They even offer online chat with an attentive clerk at the other end.

ourdollars.com
This site offers work from home data entry job opportunities. Get paid by automated funds transfer technology as often as you want to get paid!

online-data-entry-jobs.com
This site allows you to gain employement working from home anywhere in the world. You can be an outsourced data operator, marketing typist, data-collection research assistant, data proofreader, general audio transcriber, response typist, and more!

homeworkers.org
IHA offers many types of jobs where workers can work from home including medical coding, photography, writing, data entry, product assembly, and more germiny.com This site does a thorough job of describing the real work opportunities verses the scams. clickonlinejobs.com Offers work from home data entry jobs.

You might also like:

Training for outsourcing jobs
http://bpo.123outsource.net/2011/07/12/training-for-outsourcing-jobs/

Data Entry & Data Mining basic information
http://bpo.123outsource.net/2010/12/27/data-entry-data-mining-information/

How to write a resume for an outsourcing job
http://bpo.123outsource.net/2016/01/01/how-to-write-a-resume-for-an-outsourcing-job-2016/

Training for outsourcing jobs
http://bpo.123outsource.net/2011/07/12/training-for-outsourcing-jobs/

The winning traits to get an outsourcing job!
http://bpo.123outsource.net/2010/09/09/the-winning-traits-to-get-an-outsourcing-job/

Judge a book by its cover; Judge a company by its office
http://bpo.123outsource.net/2015/12/16/judge-a-book-by-its-cover-judge-a-company-by-its-office-2016/

People who take the first job they find might be unhappy in the long run
http://bpo.123outsource.net/2015/08/26/people-who-take-the-first-job-offer-they-get-might-be-unhappy-in-the-long-run/

Data Entry, Data Mining Information

December 27, 2010 by 123outsource
Categories: Data Entry, Popular Posts | Tagged , , , , , | 7 Comments

Data Entry General Information

Data Entry Clerk – job description
What is data entry and what does it involve? Data entry involves a data entry clerk or typist who reads hand-written or printed records and manually types them into a computerized database. Some data entry clerks are temp workers, while others are regular employees. Larger companies have enough data entry work to keep full time employees busy.

Typical jobs for data entry clerks might involve typing in tracking numbers of shipped goods, typing reference numbers for shipped goods that didn’t reach their destination, data input of medical information.

Optical character recognition technology allows a data entry clerk to read a report generated by an optical character scanning machine. The data entry clerk is still responsible for reviewing the results of the report for incorrect or omitted information.

Data entry work outsourcing is done heavily in many parts of the Philippines and India. Employees in those companies enjoy much higher than average salaries which affords them a lifestyle that includes restaurants, travel, entertaining, and other niceties that are not possible for the average person in their respective countries.

Many BPO companies in India do only Data Entry and data related services. But, many other BPOs in India offer a mixed bag of services including call center, data entry, and a variety of other back office services.

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Data Mining Introduction
Data mining is the process of extracting patterns from particular data and is commonly used for marketing, surveillance, and fraud detection. One example of data mining is when a computer program or human extracts email addresses from a large directory type website, and compiles a list of email addresses to spam. Data mining has been used for centuries to find hidden patterns in data. One interesting example include the computer programs that look for mystical word and letter combinations / patterns in the Torah which originally was a really long scroll of letters with no spaces between the words.

Data Mining in Business
Data mining is used heavily in customer relationship management. Many businesses realize that identifying patterns of customer tastes and behaviors can help them to provide better and more targetted services to their customers. Since its expensive to contact customers, it is practical to identify which customers would be ideal to contact for specific purposes. If you are having a special on hotel rates, contacting customers who travel once per year might not be as efficient as contacting customers that travel once per month. If you are offering a discount on drinks at a bar, contacting teetotaling vegetarians will net you a big fat zero, while contacting avid wine connoisseurs might work better assuming your wine list is up to par. Mass mailings are done with the same principle – by identifying individuals who would be most reponsive to a particular message.

Identifying Ideal Customers or Employees
If you crunch the numbers, you might be able to create algorithms to identify which employee is the best and why. You have to look through data of many employees to find this information. Certain customers are worth more than others too. Some customers spend more than other on high profit items, while other customers spend very little and tie up your phone lines with endless bickering. Data mining can help you determine who is who which can help you figure out who to target to be your customer or employee, and can even tell you how much effort its worth to win someone over. Unfortunately, through data mining, we can put a price tag on everyone’s head. By the way, you (the reader) are worth exactly $5.28 to me! Just kidding – you are worth much more than that!

Profiling
Customer data can be analyzed to learn about spending trends and customer profiles. This is why supermarkets such as Ralphs have Ralphs cards. It helps them develop not only customer loyalty, but helps them analyze who is buying what. Are you a single white male who buys lots of Gatoraid and Ramen noodles? Or are you the head of an Asian American family who purchases twenty pounds of pasta sauce per year? You may think that Asians eat won-tons, but those who understand data mining and data analysis know that behind closed doors, Asians are really eating pasta with marinara sauce and cheesecake in unbounded proportions– at least in California (just a hypothesis based on observation). That way, after interpreting customer data, a company who is advertising in an Asian neighborhood in California can have a smiling Asian lady who is devouring pasta; and display a bottle of tomato sauce with the name of the company on it. That, my friend is market segmenting and profiling in a nutshell — or in a pasta sauce jar.

Other Uses
Data mining can also be used to study educational research to see how students learn most. It can also be used to study drug safety issues, equipment testing, and even genetics. Gene mapping can be studied with techniques that include data mining.

Are you bad at communication but good at work?

September 26, 2010 by 123outsource
Categories: Management | Tagged , , | Leave a comment

Many people who are in Web Design, Programming, Data Entry, or other outsourcing professions are just not good at interacting. The boss of these people might tell you that they were not hired for their social skills. You can say that again. But, the problem is: to work with someone, you need to be able to communicate with them. If they just can’t function, or refuse to communicate, it is very difficult.

I have dealt with enough people, so I can guess the quality of someone’s work purely by how they communicate. I’m generally not that far off. Guessing if they will be responsible doing their work is another hurdle that I have not yet learned go gauge, simply because nobody I’ve hired for technical work has ever been responsible. I have no profile of a winner to base future analysis on.

The message that I keep sending managers and workers is that if you want to do well in your business, don’t be lobsided in your abilities. If you are good at Data Entry, but lousy at communicating, learn to communicate too. Hire a teacher to teach your workers how to communicate better. Teach people how to answer a phone. Believe it or not, answering a phone professionally is too difficult even for 99% of call centers in India. That is part of the reason the business is all going South — or East to the Philippines! Indians just don’t take business etiquette seriously, an India will remain a 3rd rate country until this attitude changes.

Elements of communication

(1) Answering the phone
Announce who you are in a clear tone of voice. Don’t make people guess. Don’t ask them a question to evade answering the question that they asked. Be helpful and clear in your communication when answering the phone.

(2) Answer questions clearly
Don’t just put people on hold without their consent only to get hung up on. Indians do this all day long and that is why most American companies don’t want anything to do with anyone in India. If someone asks you a question, try to answer it.

(3) Transferring
When transferring a call, make sure there is someone on the forwarded line who can talk. Nobody likes to be put on hold only to be disconnected as I mentioned in point two. Make sure that they get to talk to someone even if you have to try ten times.

(4) Being there
If you have a company where there is never anyone to talk to, it is time to hire some new people. Sure, nobody is around 100% of the time. But, if you have to call eight times just to reach someone who is intelligent, something is wrong.

(5) Giving feedback
Do you get back to people on your own, or do you wait for them to harass you to figure out what is going on. Good communication involves taking the initiative to initiate correspondence on your own initiative and getting back to people fast. Don’t keep people waiting or guessing.

(6) Discussing issues
Are you able to discuss complicated issues in an honest and helpful way? Some people can’t think clearly, evade, or just bull-shit their way through issues. Nobody respectable will accept this type of communication. Handle complicated issues in an intelligent way. Spend time thinking through the problems so that you can give good answers.

These are the main points regarding communication that many people need help with. Even those of us who are above average in communication sometimes omit critical information in our communications. Just try to be the best at what you do. On the other hand, if you are good at communication, but bad at doing your job, then learn to do your job!

Outsourcing Data Entry

September 25, 2010 by 123outsource
Categories: Outsourcing Articles | Tagged , , , , | Leave a comment

Outsourcing Data Entry
There are various issues involved in outsourcing data entry. Safety of information, boring work conditions, and the ability to hire specialized staff.

Security
By outsourcing data entry and data storage, you are opening yourself up to new opportunities and risks. What if the data entry company compromises you data and sells it (oh my god!). Or, what if your data is guarded with the best technology available to human kind with your new outsourcing company, but your data is not so secure at home with the mother company (hmmm). These are interesting points to consider. Any sensitive information has to be treated with the utmost of care. Servers need backups, and backups need customer service that is responsive, otherwise what good is it? Companies might seem good at first, and then a year later you might have a problem and it might take days to get a half-witted response from them about your critical data!

The main point is to pursue the issue of security of outsourcing data entry with a positive viewpoint: i.e. how can I put outsourcing on the table as an option to consider as a potentially more secure and better way to store and process data? If you are considering a particular company, its wise to ask as many questions about their security measures as possible and interview various employees to double check whether the information is really policy, or just a nice sounding story.

Boredom?
Data Entry jobs can be boring. I personally can only do two hours of data entry per day without wanting to take a three week vacation. If you have in-house workers do this, you have to deal with their boredom, attrition, perhaps even carelessness. By outsourcing data entry jobs, this problem gets transfered to a foreign country, far away. For all you know, they think its fascinating doing data entry and they can’t wait to go to work. Or maybe the work is boring, but their co-workers are fun, plus the samosas and chai served three times daily make the day pleasant. Work conditions are very different on the other side of the ocean.

Errors?
Its quite a job double checking everyone’s work, making sure they have a low rate of errors. In America, that type of work can be stressful. But, in India, there are many who like keeping tabs on others. Its part of the national culture in many ways. The job you hate might be a dream come true for someone else.

Attrition
Data Entry jobs might have high attrition rates. But, if someone lives in another country where this is their only means to make a decent living, they will be less inclined to quit on a whim. The job market in India changes so much, one year people will cut their left arm for a job, and a few years later, they will go job surfing and change jobs several times per year at great expense to the employer.

The Manila Bulletin stated on Aug 29th, 2010, that the attrition rate for data entry operations in the Philippines was only 14% which was lower than other industries. Attrition for data entry jobs might be high in America and India, but not in the Philippines.

Specialized Staff
A company that specializes in outsourcing data entry jobs can hire very specialized staff that a company who is not specialized in data entry would not be able to hire full time. Its a trend these days to focus on core competencies, and outsource the rest to other companies in your country, or in other countries. A company that specializes will also have the knowledge of how to hire the best staff since they know their business intimately, and less specialized companies wouldn’t be as sharp.

Pools of experts.
Sophisticated data entry companies will have a pool of experts who have an in depth business lexicon and technical know-how so that the company can easily deal with even the most challenging assignments. A company who doesn’t have the right mix of skilled employees, will stumble when faced with a similar data entry project.

Find audio transcriptionists on 123outsource.net

September 21, 2010 by 123outsource
Categories: Data Entry | Tagged , , , , , | Leave a comment

Find an audio transcriptionist on 123outsource.net

123outsource.net is an outsourcing directory that places a heavy emphasis on data entry, data processing, data transcription and many related specialties including audio transcriptioning.  We have hundreds of service providers throughout the world doing various types of data entry and BPO tasks, especially in the U.S., and in India.
 
What is Audio Transcriptioning?
Audio transcriptioning is a type of data entry, where the data entry clerk listens to a tape recording, or some type of audio file, and types information into a computer file based on what they heard.  In general, data entry consists of entering data into a database that was previously on paper, an audio file, or on another online database. 
 
Medical Transcriptioning
Medical transcriptioning involves a lot of audio transcription work.  In addition to having good audio transcription skills, clerks need to be intimately familiar with medical terms, physiology, anatomy, diagnostic procedures, pharmacology, and treatment assessments. 
 
The Philiipines
Audio transcriptionists are located in large numbers throughout the planet, but the Philippines has a monopoly on the outsourcing end of this business.  If you are outsourcing this type of work, please think about visiting our search results in the Philippines for best results.
 
Video Transcriptioning
Video transcriptioning is yet another term for a particular type of audio transcriptioning.  Videos sometimes need subtitles or text printouts, and a good transcriptionist can provide this service for you.
 
Business Transcriptions
There are many types of transcriptions used in the greater sphere of business transcriptions. Common types include conference transcription, interview transcription, seminar transcription, and verbatim transcription.   Some types of transcription omit unintentional sounds such as “um”, and “ah”, while others leave it in.
 
If you run a company that does data entry or audio transcriptions, please contact 123outsource.net and ask us if we can offer you a free listing on our directory. Or, just visit our sign up page!

Data Entry India – News

September 6, 2010 by 123outsource
Categories: Data Entry, India, Popular Posts | Tagged , , , , , | 7 Comments

Data Entry India – News Issues
 
Genpact
As reported by India Knowledge at Wharton, Genpact has moved from merely doing data entry in India, to doing actuary services. This is a significant step up the value chain stairway.
 
Manual data entry
India primarily relies on manual data entry for port related operations such as berthing, logistics, cargo handling and management.  The Indian government wishes to double their cargo handling capacity by 2012, but only with the help of IT solutions will this be possible.  Computerized and IT solutions would allow a port to know exactly what is going to arrive long before the fact, instead of at the last minute. This allows ports to plan ahead and allocate their resources efficiently.  They will know how many employees and how much equipment each boat will need, and when through container tracking. Additionally, this IT tracking will deter the incidence of tax evasion and revenue pilferage.
 
Rural outsourcing hurts Indian Data Entry industry
U.S. companies that had been outsourcing to India are now finding ways to get low cost home grown labor through rural outsourcing.  India is also moving lots of jobs to its rural areas.  Rural outsourcing in India could help the whole country lower costs in general and develop a larger capable outsourcing workforce.  One huge advantage that America has is that land and labor is extremely cheap in parts of the Midwest which can allow American companies to be competitive in a global marketplace by creating new companies in that area.
 
Who are you really doing business with?
Articlesbase.com brings up an interesting point when they say that a company doing data entry in India needs to have the latest technology and updated infrastructure.  If you hire an Indian data entry outsourcing company, you have no idea who they are unless you visit them.  Are they using archaic computers with internet connections that disconnect every five minutes?  Do they have a list of large foreign companies with whom they do business?  Are you hiring a sophisticated company or are you hiring what could be called a “closet operation” otherwise known as a “sidewalk” data entry firm.  Speed and accuracy, training and management style are other factors to consider.  The bottom line is to think hard about who you hire, and hire a really qualified company!

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