Tag Archives: Social Media Network

99 ways to die in social media — choose one!

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It sounds like the name of a movie! How exciting. I can picture one social media manager with a gun and another about to die. But, it doesn’t really work like that, does it? There are many ways to sabotage yourself in social media. People do it all the time. The question is, what are we doing to ruin ourselves, and how do we do it? How can we stop doing it? Here is my list of ways to ruin your social presence on the internet.

1. Not posting regularly
If you post five things at the same time and then do not post for a few days, your audience will not grow or be engaged properly. Use an auto-posting software system so that you can post on a regular basis. You might post every four hours, or only during peak hours of engagement which might be during the day. Or you could post twice per hour twenty-four hours a day to attract an interactional crowd.

2. Posting too much
If you post too much, you are spamming your audience. Each social media platform is different. On Twitter I would not post more than 40 posts per day, and 20 is much more ideal. On Facebook I would not exceed 10 posts per day. LinkedIn and Google plus I would do only 5 per day.

3. Posting content your audience doesn’t like
I test my content out before posting it. The first time I post something, it the crowd doesn’t like it, I’ll remove it after an hour or so. If I retweet something, if the crowd doesn’t favorite it at least once, I’ll get rid of it. Post stuff your audience likes — or perish!

4. Monotony kills
If you post the same content or the same kind of content too much, your audience will get bored. Yes, focus on your core industry specific niche, but also have related content from semi-focused specialties. If you specialize in widgets, you can post about the economy, and manufacturing of other related projects as well, plus news and some pretty photos.

5. Not following people
If you don’t follow enough people on social media, your audience will never grow to critical mass. You need to follow as many relevant people as you can.

6. Now following people back
The easiest way to experience slow growth on social media is to fail to follow people back who follow you. They will unfollow you if you don’t follow them.

7. Focusing on too many networks
It is best to focus on a single social media network for your business. I would devote your social media time 50% on blogging, 40% on your primary social media platform and divide the other 10% on all the other networks combined. If one of your lesser focuses starts panning out, you can always change your focus. Social media is always changing, so your primary network today might no longer be benefitting you in a few years.

8. Not having good content
If you have a blog, the number of posts you have is not a critical number. What matters is how many really popular posts you have. If your blog has 2000 posts and 50 of them are super popular, then you can promote those posts regularly on your various social channels and get a ton of traffic.

9. Following the wrong sub-groups (profiles) of people
If you follow people who are relevant to your industry, but from a sub-group that doesn’t interact much, you lose. I attract many people who call themselves “entrepreneurs.” I think the term represents people who lack a day job more than people who run their own business. Entrepreneurs did not share my posts much at all. However, small businesses that were not relevant to my industry were sharing my content as I run a business blog and they are businesses. CEO’s and HR people also shared my contents. Keep track of who is favoriting and sharing and then profile them like they do on the TV show Criminal Minds. I guess being an entrepreneur doesn’t mean as much as I feel it should mean.

10. Asthetic appeal
It is hard to be informative, interactive and also good looking. Publishing good looking photos on your feed is easy. They might not get shared much. However, you will attract more followers (a lot more) if you have breathtaking photos between your posts. Track your progress each way. If you follow 500 people per day, post just tweets for two days, and then publish tweets and amazing photos mixed together for another two days and see how many more followers you got. Please note that weekend traffic is very different from traffic Monday to Friday so do your experiment starting on a Monday.

11. Regurgitate the right amount
Some people publish the same stuff over and over again. That could be a mistake if that is all you do. Others realize that popular content from the past should be shared again, but mixed in with other stuff. The key is to figure out when your crowd is absolutely tired of your old material and phase it out. I’ll favorite my own stuff that gets results. When I post the contents again, I unfavorite it, and then favorite all over again if it did well. That way if it doesn’t do well the 3rd or 7th time around, it will be dropped permanently from the favorite list. This system gets me a lot of traffic since people like my popular posts!

12. Failing to have lists
Lists help me organize posts from my absolute favorite sources. I retweet from my favorite sources regularly. But, I also mix in retweets from sources that are unknown to me if I see something hot. Many people are not that organized. But, Twitter allows you to have lists — so use that function.

13. Failing to interact
Interacting doesn’t work well on my Twitter profile, but the pros say you need to grow your following by interacting. If your crowd likes to mingle, ask them questions or respond to their posts. Get to know them. It is easier in a niche business. But, regardless, try it and see what happens and try different approaches.

14. Posting at the wrong time of day
In my industry, posting at night is fine, but posting on the weekend gets you ignored. For my other Twitter, daytime is the right time and after 4pm is not optimal at all. Find out when your crowd responds most and focus on that window of time.

15. Foreign languages?
If you are multi-lingual, it might be better to pick a language and stick to it. If I see posts in Spanish or Arabic, I am tempted to un-follow such a person as I am weak in both of those languages. I stick to English. You might be better off having two profiles — one for English, and one for Arabic for example.

16. Putting too many followers on a list
If you have lists, but put 4000 followers on a list — you’ve defeated the reason for having a list. Lists are to focus only on specific profiles that deliver high quality focused results. How can you be focused if there are 4000 people on a list? My biggest list has 52 people, and they are all very focused. I have other lists with only about 10 to 12 accounts. Stay focused my friends.

17. Commenting too much
When people see your profile for the first time it is often in a pop up window which shows commentary. If you make a dumb comment on someone else’s post, your new prospects will not follow you. Your commentary needs to be attractive to a stranger as well as to the person who you are commenting to — as long as it is at the top of your feed. If it is buried then it doesn’t matter. If you do comment, post some good material after and spread your comments out.

18. Not sticking to it
The biggest mistake you can make on social media is giving up, or having lapses. If you want to grow big, you have to keep at it. Make it a priority or do it on the side. But, don’t half do social media. Social media needs to be done either 90 minutes a day or 5 minutes a day. Anything in between will waste too much of your time without getting you the right long term results.

19. Photos help get you more attention
If you tweet just text, you get less attention than posting with photos. Picking dull photos won’t help much either. But, if you pick very relevant high quality photos, your account could really grow — so try it. Experiment with different photos and see what happens.

20-99. Sorry, that I don’t have any more ways to die on social media. But, you can see what mistakes you make and learn from them. You can read otherpeople’s recommendations as well.

10 ways to get more clients for your call center

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We have written many blog entries on how to get clients for your call center. This entry will just summarize some of the better ways that work.

(1) Web Site
Have an attractive web site with pages that load fast. Make sure your specialties, contact information, testimonials, and hopefully a blog with some meaningful articles about your work are included.

(2) Linked In
Linked In is the best social media network around to reach professionals. They have the highest rate of decision makers of any social media site (by far.) Network with decision makers that you find in Linked In business or outsourcing groups — there are many!

(3) Lead Generation
Lead Generation outfits can help you find prospects for your business. Sure it costs, but they specialize in marketing, and you don’t. So get someone good to help you who can get you leads. Getting an agent is another way to handle getting leads!

(4) Craigslist.
America has a site called Craigslist.com where you can post jobs, or post that you are willing to do jobs. This is a great way to find a wide variety of services including real estate.

(5) Have a phone number in the United States.
People in America feel more comfortable calling a domestic number that they can call during business hours. You can forward the line to wherever you are, or have a representative in the United States, Australia or England do the sales for you.

(6) Answering the phone
Most call centers don’t answer their phone. They specialize in phone related work, yet they don’t answer their phone. How ironic. Then, when they answer, they don’t answer professionally, or you get someone who is poorly trained. Have intelligent people answer your phone if you want to get intelligent clients who will pay you.

(7) Training and monitoring
The call centers who monitor and train their workers regularly get ahead. Many have contests regularly to keep the mood up. They also constantly assess the work of their callers. Call centers who don’t do this might get a few temporary jobs from being cheap, but they will never get ahead.

(8) Contracts
Don’t have rigid contracts unless you have too much business and want to narrow it down to the big guys. Contracts scare people away. If you do have contracts, have less restrictive contacts that don’t bind your customer into a huge commitment. Remember, you are in business to help others, not to trap them into a situation that could turn into a law suit or a disaster.

(9) Professional emails
If you write very professional looking emails to your prospects and clients, you gain credibility. If you make lots of spelling mistakes or communicate poorly, or just don’t respond at all, that counts against you. Don’t use personal emails for business if you can help it. People want an email address with a suffix that is your website. steve@vksconsulting.com not steveb313@gmail.com

(10) Be flexible
You need money saved up, and a labor pool at your disposal. If you suddenly get a new client, you need to get labor in a snap. If you already know who the callers are and have them already trained, assessed and whatever you need to do to get them shipshape, then you are shipshape. If you have to scramble and hire strangers in a pinch who might not be that good, your client might not be too happy. It might make sense to let your client do the picking.

Okay, I fulfilled my promise. There are ten ways to get more call center clients. Happy calling!

Google+ is delivering already!

Categories: SEO, Social Media | Tagged , , , , | Leave a comment

We talked to many people in the web business. Word on the street was that Google+ is good. What I have learned is that there is no such thing as a good or bad social media venue. What counts is if it is working for your particular campaign. I run several websites and Facebook works miracles for one, and was a dud for another. Hmmm.

On my Google analytics it shows up as plus.url.google.com / referral. I was excited because we finally started getting detectable clicks from our network of less than a dozen people. We just started Google+ only a month or so ago and put very little effort into it so far.

One of the clicks was from the city of Gwangmyeong-si. I’ll put it on my bucket list to go there one day. I have no idea where that is. Sounds like Nepal, Laos, or China. I bet they have good dumplings there regardless. Ooops… Just looked it up. It is in Korea — wrong again! Korean dumplings just don’t measure up to Chinese. It is the one thing that Koreans aren’t good at! We got another one of our clicks from Khulna which is in Bangladesh. Not only do I get optimization from Google+, but I also get a geography lesson!

The reality of the situation is that it takes a long time to grow a social media network. Some grow like weeds with very little maintenance. Others take endless maintenance only to grow at the speed of a snail. It will take a few years to grow our Google+ really large, but it is nice to know that it just began to sprout in fertile Asian soils! Experts say that Google+ is great for your optimization, and it makes sense. A click from within one of Google’s networks will get preferential treatment, and for good reason.

So, what do I think about having Google+? It’s a definite plus!

(1) So, what do I think about having Google+? It’s a definite plus!
(2) It takes a long time to grow a social media network. With Google+, it is growing with you!

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Remember the golden rule of Twitter!

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Social Media

The golden rule(s) of Twitter are:

(1) The top line — your total number of followers is a completely insignificant number for SEO and will not boost your site traffic at all for any social media network, including Twitter.
(2) The mid line — your total number of interactions, retweets, favorites, and mentions are what get you ahead on twitter.
(3) The bottom line is how much your twitter campaign helped you get extra clients and extra traffic that turned into increased cash flow to your business. Even if it takes several years to go from initializing your campaigns to the bottom line, that is normal in business (and worth the wait.)

BUT, there is an exception to rule #1

(4) The top line has a value in its potential even though its value is useless if untapped. If you interact with all relevant followers, you can get them to respond to you, which raises your SEO value very quickly. If you have only ten followers, you can’t interact with inside followers and can only do that on twitter keyword search results. However, if you have ten thousand dormant followers, by interacting with relevant ones, you might be able to enliven your campaign which might do miracles for your site traffic.

(5) Once you find out which followers respond to your interactions, you can contact them once a month and make lively discussions with them! That will really get your SEO going.

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What is the best social media network to test your content?

Categories: Social Media | Tagged , , , , , | Leave a comment

Doing well at social media marketing is all about having great content. Popular content draws in the crowds and increases your interaction rate. Having lots of followers doesn’t benefit you on social media unless they interact, click, share, etc.

The problem is: what does well on one social network doesn’t always do well on other ones. Some social networks are more text oriented such as Twitter while some are more balanced between text and graphics like Google+. Others are much more photo oriented such as Stumbleupon and Pinterest. Putting aside the differences in networks, if you want to do well, you need to publish content that you know ahead of time will be popular. So, what is the trick?

Google+ is a growing network. They don’t have as many “active” members as Facebook or Twitter. My definition of “active” includes people who post several times a month, although Google+ has a high volume of members who visit their account at least once a month which is another metric of “active” that I don’t find useful. Google+ has less overall content on most topics that I am interested in. So, if you post on Google+, you might be a lot better off finding content that you obtained on a different network.

Finding Content
You can find great content anywhere. You can use Guy Kawasaki’s tips and use alltop, or some of the other content networks. I did not personally have good luck with these because their articles were not focused enough for my industry. You can Google article topic keywords. You can look on Twitter. Or you can make a long list of your favorite blogs and post their content and see what happens.

Testing Content
Being good at finding winning content is a very important part of the social media game. And yes, it is a game. Testing your content is the next stage of the game. How and where do you test your content? I recommend making a weekly list of one hundred or so articles that are very relevant or somewhat relevant to your industry or the interests of your followers. The only type of non-relevant content that does well with my networks includes travel articles with stunning pictures as almost everyone likes that. Make your list and then post these articles one by one.

Testing on Google+
I feel that Google+ is a great place to post really good content with stunning vertical photos. Photos that are horizontal, or that are not stunning tend to not add so much to the appeal of the post and don’t get that many more clicks than just publishing a really good article. Additionally, Google+ decides how many people to show your posts to. If you publish too many at once, they will not be seen by that many. You need to spread posts out on Google+, perhaps at least one hour apart for best results, even if you publish your posts on huge communities.

Testing on Twitter
I feel that Twitter is the best place to publish posts. If you publish more than two posts at the same time, you will lose followers quickly as they will be annoyed that you are monopolizing their feed. On the other hand, I had very good luck spreading test posts out every 3-10 minutes on Twitter. I got excellent feedback and did not lose hardly any members. It is not recommended to post more than 25 posts a day on Twitter or else Twitter will slow down how many profiles get introduced to your profile. However, if you did 33 posts a day for 3 days, or 20 posts a day for 5 days, you can test your 100 posts.

Analysis for Test Posts
After you post your posts, you can see which ones got favorited, shared, commented upon, etc. Keep a chart on paper or excel as to which posts got the most retweets, favorites, and comments. Guy Kawasaki puts the greatest value on retweets, while I feel that intelligent comments are more valuable as you can have a great dialogue and develop a much more close following with someone who interacts well. After you tally up the results for your 100 test tweets, pick your top five or ten and put them on Google+, Facebook, and your other networks. Please note that if you had content that performed in the top 20%, but is not on your top 5 list, but has a stunning photo, it will do better on Google+ because of the visual appeal, so you might add that to your Google+ publishing list.

By publishing only top, tried and true content, you will have a much more popular social media account. Additionally, you will save yourself the time of publishing junk on all of your networks. Yes, it takes time to test out content on Twitter, but once it is tested, you can use it on all your networks and you an use it more than once. Moreover, you can write your own blog articles based on topics that did well (that others wrote) that you published and learned were top performers on your particular network(s). Good luck!