Do cities with better weather attract better tech workers?

Categories: Of Interest, Software Development | Leave a comment

Some social scientists feel that cities with better weather that are more comfortable to live in attract better tech workers. This might be true.

Let’s take America for instance.
Silicon Valley is the largest technical hub in the United States. They have great weather, mild winters, a fun lifestyle, and a multi-cultural population with amazing restaurants. No wonder people are willing to move there from other parts of the country if they can afford the sky-high prices for real estate. Boulder, CO is an innovation hub with lots of innovators. They offer a great social environment, mild weather, and lots of fun nature activities like skiing, hiking, and more. Boston, MA also has a great tech hub (or spokes) on the outskirts of the metro near route 128. But, people move to Boston because of the schools or jobs, and not for the lifestyle or the horrible weather.

India seems to follow a similar pattern.
India’s Silicon Valley lies in the Eastern outskirts of metro Bangalore. The weather is much more mild than the rest of India although in the last 15 years with all the pollution, the temperature did go up about ten degrees on average. Pune’s weather is not bad either and they have a decent tech hub as well. Hyderabad is hot in the summer, but dry in general and livable if you can stand the traffic. But, if you notice, the cities in India with lousy weather like Calcutta and Delhi do not have as much tech activity. The exception to the rule is Chennai which is the fourth largest tech area in India. Chennai has a thriving tech scene not because it is a fun place to live (BTW it’s awful,) but because the locals have a culture that forces middle class boys to have a tech job if they want to be able to get married to a decent girl. Two decades ago, they had a similar rule, but you had to have a government job. No wonder the government in India is going downhill as the smart people are culturally forbidden from working in the government as they must get technical jobs.

Following the herd
If you are creating a hi-tech company, or growing one, it might be advantageous if you try to locate yourself where other similar companies have thrived. Think of it like a forest. If there are a lot of redwoods in a particular area, perhaps that is because the conditions are ideal for redwoods to thrive in such an area. Perhaps the feng-shui or other conditions are better for tech companies in Bangalore. Feng-shui or not, you’ll have a larger pool of workers for your tech business if you are located in the Bangalore area, and that is reason enough!

Good business karma or bad business karma?

Categories: Of Interest | 1 Comment

If you are involved in a business, forget about profits and focus on business karma. You don’t have to be Indian to understand how important karma is. Of course you need to be in a profitable business and yes you need to look at margins. But, don’t spend 100% of your analytical hours focusing on that. Focus instead on being helpful. What’s important is how helpful you are to others.

Do you create good biz karma?
Do you get your work done on time and correctly? Do you communicate adequately with clients when something needs to be told to them or do you keep them in the dark? Do you offer free tips out of the goodness of your heart? Do you give a little extra?

Karma in the directory business
I am in the directory business and during the last year I have had a conflict of interest that has caused me a lot of grief. As a directory owner, I want to make sure that the listings on my sites, particularly with high rankings on my sites are good quality listings. Can you imagine that you are a regular person looking for a service provider on a directory and find a horrible service provider? That will influence your decision to use that directory again. It is better to use good directories that give you consistent good results.

My tough choice
Unfortunately, the choice I had to make was between pleasing those who used my directory to look for services, and those who paid me to advertise their services. I decided that if the absolute worst service providers on my directory didn’t login regularly to their listing (which was required in writing) that I would remove them. On the one hand, they would not get what they paid for from their point of view. But, on the other hand, my policies page allows me to remove them for failure to login, so legally they were not being cheated out of what they paid for — they were cheating me and themselves. But still I wondered about the karmic effect of removing so many listings for failure to login.

The realities of business karma
It took a few months for me to find out what the real effects of my actions were. I had no idea what it would be, but I knew that the universe would respond somehow or another. Since I had removed people prematurely based on technicalities in my rules, and didn’t inform them, I noticed that many services that I had paid for were removed from me after I had paid for them. No huge disaster happened. But, I was paying for an old server which I had been told was cancelled. I paid for fixing my email system on my site which broke two months after it was fixed at great cost. My assistant stopped doing certain phone calls which I had assumed she was still doing. So, I learned my lesson. Half of the problem was not giving people what they karmically deserved regardless of the terms of my contract. The other problem was not telling them.

The solution
So now, I am telling all customers who did no login that they better login or they will be removed — unless they are the bottom 3% in which case they are so horrible, that I would rather sacrifice my karma in order to have them off my site. In life sometimes doing the right thing involves a sacrifice or two, and I know the price I’ll have to pay as well. So, I am warning clients, and giving them a few days to login. If they do not, then I’ll remove them. Now the ball is in their court. We’ll see if the karmic effect is better. But, my site continues to get excellent traffic and great revenue, so I am not too disappointed with my little karmic experience.

What goes on in your business?
Are you doing little secretive or unpleasant things to others that you should not? There is a karmic effect for this. They only way to find out what it might be is to stop doing whatever you’re doing and see what changes in terms of how other people or organizations treat you! I encourage you to find out and learn!

Your home is not an investment

Categories: Of Interest | Leave a comment

Many middle-class people insist that their home is an investment, or perhaps their best investment. Indian ladies insist that their husband buy a house for security. The truth is that your home does not make payments to you every month, and might not even go up in value, making it not an investment.

To become financially stable, you need assets that produce revenue.
Stable stocks that pay dividends, investment properties that make systematic profits, and businesses are good investments. Of course your business requires your time and effort and does not guarantee exact income. But, supposedly you understand your business well, and that superior knowledge provides security to your investment that someone else who was a beginner wouldn’t have.

Your house goes up and down in value with the market.
If your neighborhood goes downhill, so does your house’s value. If your area becomes more affluent, so will your house value. Houses also need repairs. Your water heater, paint, roof, and other components of your house need to be fixed from time to time. In actuality, your house is a money drain. You will never become rich if you invest in a money drain. You need assets that produce income.

To preach to Hindustani ladies:
I’ll add that your life doesn’t become any more stable by your husband owning a house. If you put your life savings into a down payment on the house, and the house loses value, you just lost all of your equity. Where is your stability now? You would have been better off putting the money in a bank. Additionally, if your husband loses his job, you’ll have no way to continue the house payments. Stability is having superior work skills and having a certain amount of financial liquidity. If all of your funds are tied up in a hard to sell asset, you are actually in a lot of danger, and the myth of security might deceive you.

On the other hand, if you purchase a multi-unit building and rent out the other units, you might find that your cash flow is excellent. Sure, you might have to call the plumber a lot and deal with nitwits, but the cash will come in, and you’ll be happy assuming you pick decent tenants (and decent plumbers.)

Compilation of best Management & Success blog entries Part 2

Categories: Compilations, Management | Tagged , | Leave a comment

Here are some more of our most popular management and success blog entries from over the years.

A corporation has a board of directors, why shouldn’t you?
http://bpo.123outsource.net/2015/06/18/a-company-has-a-board-of-directors-so-why-shouldnt-you/

6 ways to be more in control in your business!
http://bpo.123outsource.net/2013/09/25/6-ways-to-be-more-in-control-of-your-business/

Putting clients on hold in a call center is a big problem
http://bpo.123outsource.net/2014/06/03/putting-clients-on-hold-at-a-call-center-is-a-big-problem/

Does your downtime make you a better business person?
http://bpo.123outsource.net/2015/05/25/does-your-downtime-make-you-a-better-business-person/

Do you see yourself as an entrepreneur or a CEO?
http://bpo.123outsource.net/2015/05/15/do-you-see-yourself-as-an-entrepreneur-or-ceo/

The right sized company to outsource to
http://bpo.123outsource.net/2014/04/22/the-right-sized-company-to-outsource-to/

Is it better to hire your own top-notch employee or outsource your task?
http://bpo.123outsource.net/2014/04/13/is-it-better-to-hire-your-own-top-notch-employee-or-outsource-your-task/

Does your team function as a team?
http://bpo.123outsource.net/2014/01/18/does-your-team-function-as-a-team/

Is it better to have a woman do your phone calls?
http://bpo.123outsource.net/2014/01/04/is-it-better-to-have-a-woman-do-your-phone-calls/

24 tech workers for each manager
http://bpo.123outsource.net/2014/08/15/24-tech-workers-for-each-manager/

Handling stress in a call center office
http://bpo.123outsource.net/2012/05/22/handling-stress-in-a-call-center-office/

Long range effects of business decisions — a mistake that got turned around
http://bpo.123outsource.net/2013/11/11/long-range-effects-of-business-decisions-a-mistake-that-got-turned-around/

A coffee house guy gets hired by corporate America
http://bpo.123outsource.net/2015/04/29/a-coffee-house-guy-hired-by-corporate-america/

5 tips for rewriting your outsourcing contract
http://bpo.123outsource.net/2013/11/26/5-tips-for-rewriting-your-outsourcing-contract/

Working in an office vs. at home
http://bpo.123outsource.net/2012/02/08/working-in-an-office-vs-at-home/

Having a foundation in business for long term growth
http://bpo.123outsource.net/2014/03/27/having-a-foundation-in-business-for-long-term-growth/

How to make sure outsourcing companies follow directions
http://bpo.123outsource.net/2013/11/06/how-to-make-sure-outsourcing-companies-follow-directions/

How different cultures handle time
http://bpo.123outsource.net/2014/08/18/how-different-cultures-handle-time/

Are outsourcing contracts just another trap?
http://bpo.123outsource.net/2010/09/25/are-outsourcing-contracts-just-another-trap/

Bathe and meditate before making business decisions
http://bpo.123outsource.net/2014/07/23/bathe-and-meditate-before-making-business-decisions/

Only 1% of customers feel they get the service they deserve
http://bpo.123outsource.net/2014/06/02/only-1-of-customers-feel-they-get-the-service-they-deserve/

Half company; half school
http://bpo.123outsource.net/2014/05/17/half-company-half-school/

3 ways for startups to save on office space
http://bpo.123outsource.net/2013/11/29/three-ways-for-startups-to-save-on-office-space/

Small software companies lose a client as fast as they gain one
http://bpo.123outsource.net/2013/10/22/small-software-copanies-who-lose-a-client-as-fast-as-they-get-one/

International contracts to watch out for
http://bpo.123outsource.net/2013/10/14/i-refuse-to-sign-international-contracts-to-watch-out-for/

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America invented & forgot about customer service

Categories: Management | Tagged , , , | Leave a comment

America invented customer service, and then forgot about it The irony of customer service is that America invented the concept of customer service on a corporate level. The reason this is so ironic, is that these days, corporations are in a huge hurry to save as much money on customer service as possible while sacrificing quality. I would say that these days, America is very unreliable in customer service on all levels from restaurants, stores, banks to large corporations.

What about other countries?
Traditionally Europe never had good customer service according to a friend of mine who is from Austria. I cannot confirm her claim, but after my brief visit to Europe, I was appauled at how I was treated as
a customer. Indians have good customer service if you go to a hotel or restaurant in person. But, the minute you are dealing with a phone company, or dealing over the phone with anyone, the quality of service degrades to a horrible level.

Hospitality in Ethiopia
I spent three hours talking to a local Ethiopian girl who told me that
in their country they learn hospitality from age three. When they come
to America they excel in any business involving hospitality including
restaurants, hotels, cafes, etc. It comes naturally to them as that is
part of their culture. They know how to interact well, make you feel
at home, and take care of all of your needs. In short, with
Ethiopians, you will be treated like a king. What a nice change from
being treated like “whatever.”

Customer service is cultural.
However, cultures change over time, and America has gone from a place where customers are cared for to a place where saving money is key. India is a place where customer service involves having someone who can barely communicate in any language answer the phone and then put you on hold without even asking permission which is the height of rudeness — then, the phone disconnects and you get hung up on.

What can we learn?
We learn from others. Unfortunately, if you are in an environment where people are unkind, you will learn to be unkind. If you start off nice, the moral erosion might take a few years or decades, but those bad guys around you will rub off on you. On the other hand, if we want to learn how to give the best customer service, we can learn from those who do it best. We can learn what they are doing, and what it is about them that makes them so good.

My favorite restaurant has three Italian waiters.
These are not run of the mill guys. They have all traveled and had a lot of life experiences. Additionally, they are warm, inviting, friendly, talkative, and they love food. At other restaurants they have people who are just there because it is a job. Having people who bring personality, warmth, and spice to a job makes the customer service experience a lot better.

It pays to travel the world
If you go to different countries and see how they interact and see how they serve people, you will learn something. Of course you’ll see the “how not to” more than anything else. But, you might also see how nice Indians can be if they are in person (opposed to behind a phone) and how Ethiopians interact with guests. You might see how Wells Fargo handles its affairs in a professional way, and how efficient the Japanese are handling basic business transactions. I don’t believe you can provide good customer service unless you soak in some experiences with good role models and make service a priority.

Is it better to be an entrepreneur in a place like Texas?

Categories: Success | Leave a comment

There are entrepreneurs everywhere. Some places have more of an entrepreneur culture while others don’t. The places that stick out in my head as havens for enthusiastic entrepreneurs are Silicon Valley, Boulder, CO, and Texas. I’m not sure what is special about the Silicon Valley intrinsically. It is a place with a lot of people from all over Asia. I’m not sure what it was like before the tech boom. Boulder is a place where mountains meet plains; Where pioneers created a new life; Where there is energy in the air. I can see why Boulder does well as an entrepreneur hub. I spent a few nights there in my life and felt invigorated the next day. The people there have so much enthusiasm and happiness to share with others. They truly have a unique breeding ground for excellence. But, what about Texas?

Texas is a place that is huge. It’s a state that started out as its own country. Some of the local whites formed a militia and stood up to Mexico on several occasions to create this state. The result is that many people died, and that their state incurred a huge pile of debt. Nine years later the United States offered to annex Texas and pay off their debts — and Texas accepted. I just wonder if being in a state that fought to exist against all odds helps you as an entrepreneur. The whole spirit of that state is to create something new in dangerous uncharted territory. It is just like the world of business when you think about it. It’s also cheap to buy land there and the weather is reasonable year round.

Throughout history, many business men have made it big in Texas — really big. Thinking big will definitely help you in business, but thinking really big might help even more. My next road trip is going to be to Texas. Wish me luck and don’t forget to say “Yee-Haw” when I cross the border.

An organized mind is a terrible thing to waste

Categories: Of Interest | Leave a comment

Do you have a friend who is a scatterbrain? Is he constantly rushing around trying to get things done in a disorganized way? The human mind has tens of thousands of disorganized thoughts floating around every day and those thoughts can wreak chaos on your productivity and stress levels.

A person who has regulated thoughts can actually get more work done, prioritize better, be more punctual about the things that matter, and get through the day smoothly. Trademarks of a mentally organized person are a clean desk, a clean house, neat personal appearance, level emotional behavior, and clear communication. Of course in real life, it might not be so clear cut identifying a mentally regulated person, but they are likely to have some of the traits I just mentioned.

So, what is the secret of getting more done every day and getting higher quality work done? Taking time off. Taking a long walk in nature every day refreshes the body and mind and delivers precious oxygen where it is needed. Meditating once or more per day also calms the mind. Other people prefer Hatha Yoga or deep breathing which is also excellent for the mind. Trying to do too much is like trying to drive your car without having an oil change or having a pit stop to refuel and check your tire pressure. Down-time is as important as up-time, but not everybody realizes this. It is also important to have hobbies. Mind-stimulating hobbies can sometimes be the best. I play “Go” or “Wei-qi” which is a Chinese game of strategy. Playing that game activates my mind in ways that my other daily activities do not. Reading a variety of materials or studying a foreign language can also activate different parts of your brain. There needs to be diversity in your daily regime — it cannot be all work and no play or you will become completely out of balance and not function efficiently.

Compilation of best marketing resources

Categories: Compilations, Marketing | Tagged | Leave a comment

How to get more business for your BPO or Call Center (compilation)
http://bpo.123outsource.net/2015/08/20/how-to-get-more-clients-for-your-bpo-or-call-center-compilation/

6 strategies for growing your outsourcing business fast
http://bpo.123outsource.net/2013/10/16/6-strategies-for-growing-your-outsourcing-business-fast/

The mystery of the Chinese bamboo tree and your business
http://bpo.123outsource.net/2012/08/11/the-mystery-of-the-chinese-bamboo-tree-your-business/

7 habits of successful salespeople
http://bpo.123outsource.net/2013/12/01/7-habits-of-successful-salespeople/

If you invested in training your BPO employees, what types of skills would you teach them?
http://bpo.123outsource.net/2015/03/28/if-you-invested-in-training-your-bpo-employees-what-types-of-skills-would-you-teach-them/

Types of tweets that win the game
http://bpo.123outsource.net/2013/08/15/types-of-tweets-that-win-the-game/

Most BPO blogs use cheap looking pics
http://bpo.123outsource.net/2014/03/11/most-bpo-blogs-use-cheap-looking-pics/

How often do you contact old prospects?
http://bpo.123outsource.net/2013/05/19/how-often-do-you-contact-old-prospects/

Create stories in your blog about the experience of your clients
http://bpo.123outsource.net/2014/07/18/create-stories-in-your-blog-about-the-experience-of-your-clients/

Social media and promoting your products with humor & information
http://bpo.123outsource.net/2013/05/28/social-media-promoting-your-products-with-humor-information/

Developing your sales force of novices
http://bpo.123outsource.net/2012/09/11/developing-your-sales-force-of-novices/

How to be a better outsourcing company and attract more clients
http://bpo.123outsource.net/2014/08/03/how-to-be-a-better-outsourcing-company-so-youll-attract-more-clients/

You lose 90% of your blog traffic by requiring membership
http://bpo.123outsource.net/2015/06/24/you-lose-90-of-your-blog-traffic-by-requiring-membership/

Do you know how to communicate what is better about your company?
http://bpo.123outsource.net/2014/08/02/do-you-know-how-to-communicate-what-is-better-about-your-company/

What if your outsourcing company spent double on customer service?
http://bpo.123outsource.net/2014/05/09/what-if-your-outsourcing-company-spent-double-on-customer-service/

Do you invest in the customer experience?
http://bpo.123outsource.net/2014/01/27/do-you-invest-in-the-customer-experience/

Getting work for your company by advertising on 123outsource.net
http://bpo.123outsource.net/2013/09/04/getting-work-for-your-company-on-123outsource-net/

If someone doesn’t need your services today…
http://bpo.123outsource.net/2013/10/15/if-someone-doesnt-need-your-services-today/

Ann Handley’s writing style and why it works
http://bpo.123outsource.net/2015/12/05/ann-handleys-writing-style-and-why-it-works/

Do you help the people you sell to? You should!
http://bpo.123outsource.net/2015/11/19/do-you-help-the-people-you-sell-to-you-should/

Why email sales promotions don’t work as well as cold calling
http://bpo.123outsource.net/2015/10/25/why-email-sales-promotions-dont-work-as-well-as-cold-calling/

What separates A quality marketers from the flock
http://bpo.123outsource.net/2015/01/16/what-separates-a-quality-marketers-from-the-flock/

Who are your best business connections? They are not who you think they are!
http://bpo.123outsource.net/2015/09/08/who-are-your-best-business-connections-they-are-not-who-you-think/

Marketing is just like being a pirate lad…
http://bpo.123outsource.net/2016/02/01/how-marketing-is-just-like-being-a-pirate-lad/

Is Kim Kardashian just another face, or can you learn about business from her?
http://bpo.123outsource.net/2015/01/11/is-kim-kardashian-just-another-face-or-can-you-learn-about-business-from-her/

Magic words in business / marketing
http://bpo.123outsource.net/2015/08/06/magic-words-in-business/

Thinking outside the croissant — a guide to better business decisions
http://bpo.123outsource.net/2015/01/10/thinking-outside-the-croissant-a-guide-to-making-better-business-decisions/

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Do you get more done by trying to do less? Koreans vs. Norwegians.

Categories: Motivation | Tagged , | Leave a comment

The irony of today’s work world is that the people who try to achieve too much actually get less done. I have seen countless blog articles on the topic, but let’s look at the issue in an international way to make it more interesting.

In business, the more you get done, the more money you make, right?
The modern consensus is that business people are trying to do too much, which causes them to lose track of priorities. An hour spent on a priority during your peak hours of focus might get you a lot more long term revenue for your business than an hour spent doing busy-work. The solution is to make an itemized list of all the tasks you do daily and figure out which ones not to do, and which other tasks you can do in a more efficient way. I am constantly redefining my work routing and getting better at it all the time.

The Asian consensus defies current reasoning
In Asia, the culture demands that you are busy and look busy. Busy is good, not busy is lazy. Taking time off is bad, and having no time to enjoy yourself is a sign of success even though it is accompanied with misery. The country in Asia that puts in the most hours is Korea. However, Korean productivity is horrible. Why is this? They spend too many hours at work without doing much to refresh themselves. They have not enough time for friends and family, meditation, long walks, prayer, or other activities which refresh the mind, soul, and body. The one social activity which they do too much of is going out with the boss and co-workers and having a wild night of drinking which is socially required. The next day they come to work hung over and cannot function properly. Although Koreans put in a lot of hours, they are typically burned out, hung over, and they have been pushed far too hard since age eight to over study, overwork, and have no life. On a brighter note, the Korean government is seeing that over studying and overworking is bad for quality of life and have been creating laws to moderate this culturally detrimental behavior.

Norwegians work the least yet get the most done
In Norway, they work an average of 33 hours per week and have at least 21 vacation days compared to Koreans who work around 43 hours per week and only get 15 paid vacation days per week. Some Koreans do 52 to 68 hours per week too. However, it has been found that the value of an hour of work done by a Norwegian is the most valuable compared to any hour done by an average person in any other country. Somehow the Norwegians know how to make those 33 hours count while the rest of us are just shifting papers around.

So, what are the secrets of these folks in Norway?
I read a bit about Norway and found they eat out less, and have smaller portion sizes. They eat a lot of fish, berries, meat and potatoes. Fish and berries are extremely light and healthy. I’m not so sure about the meat and potatoes though. People in Norway also are more happy to walk to work or ride a bike while the rest of the world gets stuck in a traffic jam breathing in toxic fumes. There is not much pollution in Norway either as they are not that populated, and have a good public transportation system. So, in addition to the high IQ’s that Norway merits, their healthy lifestyle might help their brains be prone to higher productivity. On a more comical note, people are less friendly in Norway, so they probably spend more time actually working instead of gossiping with co-workers or browsing posts on Facebook.

So, how can you get more work done in less time?
It pays to plan your work-time better instead of letting it happen. If you schedule your week or month ahead of time and figure out exactly what needs to be done and how to do it, that will help. Taking walks, breaks, meditating regularly and spending time with friends and family help too. If you maintain your health properly, you’ll be more efficient as well, so don’t drink too much or eat too much heavy foods that slow you down!

Can you use groupons to market an outsourcing company?

Categories: Marketing | Tagged , , | Leave a comment

I always tell people in business — if you want to get clients fast, offer them a cut rate to begin with. That way they will be likely to try you out. If you do a good job, they will be likely to keep you. But, what if you offered coupons?

What if you offer 50% off for your first project of 10-20 hours of labor? I have a better idea. Offer a groupon. That way if someone has a friend, they can try your service together at a cut rate. That way you are in a sense networking. Or, you could offer groupons to existing clients for specials, so they could drag their friends into being your client.

Groupons grew in popularity with American restaurants several years ago. Instead of offering a discount for a single person, restaurants saw they could get more clients — a lot more clients by getting groups to come in at cut rates. Your outsourcing BPO could do the same. Would it work? It doesn’t hurt to try, and it’s such a fun idea too.

Or you could offer coupons to people to try new services that you offer. If someone is hiring you to do Linked In outreach for them, you could offer them a coupon to try your email newsletter service or some other service.

Remember, with sign up specials, you always lose in the short run, but you might get a client that you keep for five or ten years which will much more than cover for your loss! Think big and think long term!

Should India’s government be involved in employee training?

Categories: India | Tagged , | Leave a comment

I was just looking at a graph of top economically performing nations. Ten years ago, India was not on the top ten list. Now it is. Japan on the other hand took a huge economic dive in 2014. I’m not sure what happened, but I read that people in Japan were spending a lot less, and also getting older. Personally, I’m glad that I’m not getting older! China’s growth was astounding despite all of the economic and banking problems they have. I’m not sure how much longer they can keep growing now that there is heavy competition for investments in West Africa which is now the new “place to be” as far as business is concerned.

India’s economy is growing, but their people skills are shrinking
Every time I visit India I am amazed at all the new buildings that were not there a year or two previously. I am also amazed at all of the new cars that have replaced the 1940’s style British Ambassador style sedans which looked so old school (but are great in accidents since the metal is so thick.) However, every time I call India I am also amazed at how pathetically hopeless their phone etiquette is. People are so inept they cannot announce their personal or business name when answering a business call at an office. Additionally, secretaries routinely put you on hold without permission only to be disconnected if you ask them a trick question such as, “what city are you in?” Simple questions requiring a kindergarten education are too difficult for most of India’s staff. So, I believe the solution is training. But, small and even large businesses don’t want to bother with much if any training. So, what is the solution?

Government training
The government of India takes great price in their economic growth and why shouldn’t they. But, imagine how much faster they would grow if they could eliminate some of the stupid behavior that goes on in businesses. High turnover, incompetent phone etiquette, and disorganized management top the list. What if the government could have schools to teach people how to check people’s work, answer the phone, answer basic questions, and stick to a job for more than three months? The entire nation would be turned around! Additionally, if the government would systematically test people from time to time to see how good their work skills are then workers could be given a formal written assessment which could be shared with all employers. I feel that workers that jump from job to job should also be penalized in their government score sheet as job hopping makes it very hard for upper management to run a company.

India’s professional future
Maybe India will one day turn around and learn phone etiquette. But, I don’t see that happening anytime soon. Even the big companies hire incompetent secretaries and receptionists. If the best companies who have overseas investors can’t get it right, how will smaller businesses? Perhaps foreigners need to go to India and create some competition. In America, we have twenty nationalities (in large numbers) living under one government. We all compete against each other. Having some competition in India would do their country good. Maybe one day!

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