Tag Archives: call center

Reaching the break-even point with new BPO customers is possible if you personalize

January 6, 2016 by admin

Categories: BPO | Tagged bpo, call center | Leave a comment

Getting new clients is hard and costly. Losing clients is easy. Most BPO companies I deal with specialize in losing clients (and getting threatened with lawsuits) just as quickly as you gain a new one. You cannot build your business if you lose clients quickly, nor can you turn a profit. Research from established call centers show that the break even point with a customer is after they have been with you for 12-18 months. This point depends heavily on what you charge them, etc., can can vary from company to company and customer to customer. But, 12-18 months was a standard for one company.

The point to remember is that customers who have a good experience stick around while others do not. One way to make sure clients stay is to customize your offerings to their personal needs. If you cater to every whim and desire you will not only keep most of your clients, but get referrals too.

What are some ways you can cater to client needs? If you give your agents more training, and train them more how to deal with the needs of that client, you’re on the right track. If you let the client pick their own agents from a pool of applicants and fire people they don’t like, that is good too. If you have monthly meetings to discuss the performance of each rep on that company’s account, that is also something most call centers just wouldn’t even think of doing as that is call center business and none of the client’s business — or is it? After all, the client is paying for this and is the entity who will lose if there is bad service.

A Filipino Call Center gets a 250 seater job from 123outsource.net!

November 5, 2015 by 123outsource

Categories: Call Center, Philippines | Tagged call center, Call Centers | Leave a comment

A company just called me from the Philiipines about their call center. They said they had a listing on 123outsource.net and just was offered a huge job. The job was from a huge company who is going to test them out with a sixty day job for ten seats. If all goes well, then they will be needing 250 call center representatives from this company to help them out. The call center in Manila who got this job is going to be purchasing multiple listings from us now that they know our directory attracts serious business. This particular assignment is a multi-million dollar contract and I am proud to say it derived from the hard work I put into my online directory over the past several years! Many call centers advertise with us, but this is the best story so far.

If you want to get more business to your call center or call centers, contact us at info@123notary.com and we can discuss your options. “Regular” positions are US$200 per year and show up above the free listings on our site. If you are serious about any type of outsourcing profession and want to advertise, we would love to hear from you!

Using Linked In to network for your BPO or Call Center

September 29, 2015 by 123outsource

Categories: Call Center, Marketing | Tagged call center, Call Centers, marketing | Leave a comment

It is not easy to promote your call center and gain clients. You can cold call companies, promote a web site or use social media. There are so many social media sites out there it is hard to know which one is the right one. For business, LinkedIn has some definitive advantages.

The average LinkedIn member has an average yearly household income of $109,000
50% of LinkedIn members have decision-making authority for their companies.

But, how do you use LinkedIn for your call centers?

Create a profile
You need to create a LinkedIn company page. Make sure you fill the page in very completely with all of your background professional information and every pertinent fact about your company.

Post regular updates
You can post regular updates on your profile about what you are working on at the moment.

Connect by Networking
One way to gain new contacts on LinkedIn is to contact relevant people who follow your contacts. It’s easier to make a new contact if you have some common ground.

Participate in Groups
You can join up to fifty LinkedIn groups and participate in call center discussions. You can also provide good answers to other people’s questions. Being regularly seen helps, but being seen as a reliable source of intelligent commentary and knowledge helps even more.

LinkedIn Advertising
We tried LinkedIn Advertising for my discussion group. We did get new followers, but the cost was not cheap. It was $2 per click and we got a new follower for every $12-14 we spent which was not terrible, but not really cost effective.

Paid Memberships
LinkedIn limits the quantity of professionals that you can contact in a month. So, unless you have twenty profiles you use together, you can’t contact that many people. Paid memberships let you contact more people to network with.

Start a Group
In outsourcing, most of the groups have job postings. Our LinkedIn group has a lot of interesting outsourcing and business discussions.

What is a follower on LinkedIn worth comparatively?
I run 17 social media campaigns and I am constantly trying to figure out what a follower is worth. I can measure click patterns and see how many of them like particular blog articles. However, the actual human beings doing the clicks from LinkedIn are much more influential and hence could be considered to be of a higher value than perhaps a Twitter click to my site. How much more valuable is a LinkedIn click than a Twitter or Facebook click? I would tend to say more, but how much more is hard to say. If you compare various social networks, compare the costs of developing a group that will give you 1000 clicks a month to your blog or site. It might take a much higher quantity of followers to get the same result on Twitter, but might be easier to attain those followers. The math is complicated. But, if you want to get ahead in networking, you need to be able to identify the most time effective methods and avenues of promoting your call centers!

LinkedIn is not big on outsourcing
Keep in mind that there are not many outsourcers using LinkedIn and they are not at all interactive. To market your call center or BPO you need to find regular business owners who could be in any field that might need your services. Get to know them and see if they have an interest in trying you out.

How to get more clients for your BPO or Call Center (Compilation)

August 20, 2015 by 123outsource

Categories: Call Center, Compilations, Popular on Twitter, Semi-Popular | Tagged bpo, call center, Call Center Marketing, Call Center Outsourcing, Call Centre, Outsourcing | Leave a comment

We wrote many blog articles about outsource marketing that were so popular, we were not able to top them. However, many of these articles are from long time back and they never resurface to the top of the feed of our blog. So, we are going to bring them back in the form of a compilation to give you a choice of many articles!

How to attract more clients to your call center part 1
http://bpo.123outsource.net/2011/05/05/getting-more-clients-for-your-call-center/
Relationships are the key to success. How well do you get to know people and nurture the relationship? It might all start with a cold call, so get your fingers ready to dial.

How to attract more clients to your call center part 2
http://bpo.123outsource.net/2011/05/19/how-to-attract-more-clients-to-your-call-center-part-2/
Hiring the right staff and training them meticulously is part of the secret. You need to mentor them, coach them, and keep metrics on them. Experienced workers will keep your clients happy, so don’t deliver any novices or you’ll all be sorry.

How to find clients for call centers — good salespeople
http://bpo.123outsource.net/2013/04/08/how-to-find-clients-for-call-centers-good-salespeople/
You could have the best call center in the world, but without the right salespeople, getting new clients might not be so easy. Having well trained salespeople is key, and having a few extras around might not be such a bad idea either.

How to get clients for call centers — contracts!
http://bpo.123outsource.net/2013/04/05/how-to-get-clients-for-call-centers-contracts/
Getting clients is just half the battle. Once they agree to do business with you, what type of contract should you use? Should it be rigid and long term, or a more relaxed month to month contract that is more “friendly?”

How to acquire clients for call centers — presentation!
http://bpo.123outsource.net/2013/03/29/how-to-acquire-clients-for-call-centers-presentation/
If you provide a good service, that is half the battle. But, how you present yourself online and over the phone can mean the difference between gaining that new clients and losing them.

How to gain clients for your call center: Pay-Per-Click!
http://bpo.123outsource.net/2013/08/01/how-to-gain-clients-for-your-call-center-pay-per-click/
There are many ways to get clients for your call center, but attracting people using PPC can be one of the fastest. You’ll need to know all of your keyword variations inside out and how the Google Adwords and other systems work. After that it is all systems go!

How to acquire call center clients — looking like a big company
http://bpo.123outsource.net/2013/06/20/how-to-acquire-call-center-clients-looking-like-a-big-company/
Some people are comfortable hiring a small company. But, larger clients prefer to play ball with larger companies. So, how to you appear to be large when you are not?

Is an English accent important? Just do your job!
http://bpo.123outsource.net/2014/03/01/call-centers-in-india-is-an-english-accent-important-just-do-your-job/
Some call centers in India like to have agents with seemingly perfect English accents. But, the key to getting ahead lies more in quality work than in flashy accents.

Gaining new clients and nurturing them correctly
http://bpo.123outsource.net/2015/04/17/gaining-new-clients-and-nurturing-them-correctly/
We all have our hands out for new clients. However, how often are we there to solve their problems or just ask them how things are going? Do we woo them the right way? And how is our credibility?

Do you see opportunities where others don’t in BPO?

July 29, 2015 by 123outsource

Categories: BPO | Tagged bpo, BPO Industry, call center, Call Centers in Manila | Leave a comment

I am not running a BPO, so I am not in touch with your reality. But, seeing opportunities is a skill you need. Many in BPO just want to start a call center or data entry firm without knowing what a real opportunity is. They know what they want to achieve, but are out of tune with what the clients want. I’ll tell you what the clients want. They want call centers in Manila, not in Mumbai, so move to Manila and hire local staff if you want to get ahead in the call center world.

There are many niches in the BPO industry a person could get into. The skill here is to be able to identify niches and then later to see if you can be effective at doing the work and gaining clients in that niche. The main skill here is to be able to identify what clients want, and you do that by talking to lots of clients or prospective clients and asking them about their experiences without trying to sell the something.

If your entire philosophy of life is, “give me job, give me job” and you lack grammar, skills or personality, then you won’t succeed. Someone who says, “give me job” is a beggar who only thinks of himself, who doesn’t care what the customer is thinking and doesn’t even know it is important to be in tune with that. Get this mentality out of your head if you want to have a chance.

What if you have a call center, but realize that there might be limited competition in certain niches. What if you learn Mortgage Process Outsourcing? What if you learn where prospective clients are, how to contact them, and how to sell to them. What if you learn how to process the documents like a pro? You might do really well because there is very limited competition in this niche! On the other hand, what if you excel in technical support for particular types of products. You might beat out the competition since nobody else can do what you do. If your offerings are too general, you might not survive the competition. On the other hand, if you are versatile, and can learn to do anything, then if you only have a few clients, they might use you for everything, and you might make tons of cash from them.

So, how should you define your niche? I feel it should evolve over time, and your skills should also be a huge factor in deciding your specialty. If you have superior skills in a particular area of the industry, nobody will be able to beat your service! Good luck!

5 important things call center agents must do

July 19, 2015 by 123outsource

Categories: Call Center | Tagged call center, Call Center Agents, Call Centre | Leave a comment

Five Important Tips the Call Centre Agents Need To Use To Improve Their Customer Services
Your customer service call centre is generally considered to be the heart of your business and has a direct effect on your customer’s interaction. When they experience long times or ineffective agents customers would then be unhappy with your organization and would begin to look for some other solutions. In a recent study conducted by customer service manager reports 91.5 percent of your customers are unlikely to recommend your company once they have had a bad customer experience. This is why it is important that you improve your call centre operations. Given below are 10 important tips on how you could improve your customer services in the organization.

Clarifying the complaints of your clients and customers:
Sometimes customers are never clear when they are reporting their problems. They would never be sure of their problems and would be frustrated about making a call affecting their communication. And in order to resolve the issues quickly and easily our own communication has to be very efficient. Open ended questions like who, what, where, when and how would always give you the right information while closed questions would deliver confirmation. So try and use closed questions that would help you control the conversation allowing you to proceed towards the right resolution.

Whatever you tell yourself its true:
I once heard someone that the more she told herself how lucky she was the luckier she turns out to be. This simple act of telling yourself something and believing it delivers the right result. And once we believe something it would manifest itself in the body language, the facial expression and voice. This would also mean that when you believe that your next call would result in disappointment then your body language and emotion would also express disappointment. Who would want to listen to someone who always sounds to be disappointed on the phone? No one so your customers here would refuse to listen to you and as a result would refuse your invitation to buy the products and services from you.

Smashing your negative beliefs:
Its quiet amazing of how someone could be positive about making an outbound sales call and as just we are about to dial there is a little voice which sits on our shoulder and says waste your time and they won’t be interested in buying anything from you. Within seconds our motivation tends to disappear and our brains go into overdrive to deliver reasons of not making the call. So rather than focusing on the negative beliefs train yourself and say that this could be the best deal of the day.

Being fast and consistent enough:
Consistency is the key when it comes to the call centre as no one would want to be consistently slow and bad. And not having simple, fast accurate and updated information is often the downfall of the agents especially when it comes to the two customer service blips. It generally stands for a reason that the call centre agents would require one common knowledge base that would work successfully across all the communication channels starting from phones, emails and social media.

Making sure that self-service does not turn out to be a poor service: Always every customer centric environment would have one self-centric form. Operations need to be very aware of the fact that how user friendly it is and how user friendly could it sound. Very basic but something that is vital to the customer satisfaction level.

So what do you think are the best ways of improving your customer service? Do leave your comments below.

Author Bio:
Abhishek Jain has over 10 years of experience within the BPO Industry and Finance and Accounting outsourcing services. Business Process Outsourcing (BPO) Services India delivers and manages various offshore/onsite projects in various technologies and domains

Six Problems That Only Individuals Working In A BPO Industry Would Understand

June 15, 2015 by 123outsource

Categories: BPO, Call Center, India, Popular Posts | Tagged Abhishek Jain, bpo, BPO Industry, call center, Call Centre, Outsourcing | Leave a comment

Six Problems That Only Individuals Working In A BPO Industry Would Understand
Anyone who has been working in a call centre, or has already worked there knows that there is no other psychological trauma quite like it, say for example hooked up on a phone call that would never end for the majority of your life, and is been subjected to the worst kinds of humanity.

Time is everything in a BPO Industry. We come across situations where you would have military walking in, your breaks being monitored, strict call length control, monitoring toilet breaks, etc. with each and everything being controlled and monitored. Welcome to the world of robots. Given below are some of the trials and tribulations one would have been experiencing in a call centre and lucky are the ones who escaped from it.

Being shouted at the entire day: You know what could make your clients angry for the things you are about to say. And things like it would take two weeks, or you do not have an account with us, or I would have to transfer your call, or my boiler has not been working and it’s definitely your fault. These are things that would sound like a red rag to a bull. So if you are lucky enough you would be getting a response like this I know it’s not your fault but before things go worse….and is something that’s unlikely to happen.

Being asked to work overtime: Each and every one of us have been doing this. We would have to work overtime in order to pull the given targets. We cannot let our customers down and would require someone who could answer their calls.

Taking up calls that you cannot deal with:These kind of things continue to happen a lot in the BPO Industry and is something that is never funny. Weeping people come forward and tell you their story whereas screaming customers would claim that they are going to come commit suicide with sexually inappropriate comments. And when such things happen you would here need to remember that you would have to wrap up the calls in 2 minutes or else would be fired.

Having to come up at 8.30 and starting your computer: You have been told that you need to be at your desk by sharp 8:30 am and it’s already 9.30. And it’s obvious that certain programme that you would need at your job would take half an hour of time to load. And off course you would not be paid for your extra half an hour then why would you choose to work for an extra hour.

Not wanting to be a part of clients call during day off: Do not try of contacting your customer success team during weekends, it would never ever happen. So try and use whats up, gmail, Viber, and Facebook instead.

Getting Back Home and Noticing That Your Friends Have Been On Facebook The Entire Day: Most of the times we come across situations where we did not have much work to do. And you could just read articles online with a limited access to internet like the fact of the day been written by your manager and your weekly column where your CEO would be describing the holiday he would be going on.
Author Bio:

Abhishek Jain has over 10 years of experience within the BPO Industry and Finance and Accounting outsourcing services. Business Process Outsourcing (BPO) Services India delivers and manages various offshore/onsite projects in various technologies and domains

You might also like:

Marketing your BPO outsourcing firm from A to Z
http://bpo.123outsource.net/2016/05/22/marketing-your-bpo-outsourcing-firm-from-a-to-z/

Is it time to Uber-size your outsourcing business?
http://bpo.123outsource.net/2016/05/10/is-it-time-to-uber-size-your-outsourcing-business/

How to start an outsourcing company
http://bpo.123outsource.net/2015/12/29/how-to-start-an-outsourcing-company-2016/

If you invested in training your BPO employees, what skills would you teach them?
http://bpo.123outsource.net/2015/03/28/if-you-invested-in-training-your-bpo-employees-what-types-of-skills-would-you-teach-them/

If Google ran a BPO Call Center, what would they do differently?

March 30, 2015 by 123outsource

Categories: BPO | Tagged bpo, BPO Call Center, call center, Google+ | Leave a comment

There are tons of BPO companies out there. Some better than others. Some try to please, while others enjoy the most backwards of standards. But, how many BPO or Call Center Outsourcing companies bother to ask themselves how Google would run their company?

The typical BPO boss is concerned with metrics and numbers. So is Google as they are in charge of creating highly effective search algorithms. But, Google’s approach to human beings goes beyond metrics. They incorporate human engagement and fun into the equation. Can you create an algorithm for how much is the right amount of fun? Google kind of understands this concept as much as anyone can.

What would Google do?
I cannot speak for Google, and they would probably evolve into doing something different by the time you read this article in any case even if I did know what they would do. But, here is my guess.

(1) First of all, Google would probably give your BPO a cooler name. Instead of H&K outsourcing Pvt. Ltd. You would be Kahooka Labor Sourcing.
(2) Next, you would probably have a badminton court in the middle of your office, next to the exit that leads to the manmade lake where you have inflatable boat races. But, we can talk about that on your way to the lounge where you can make small talk with people in different departments and your higher ups. In India, you have to kiss the shoes of your higher ups, but in Google, you can be buddy buddy with them.

(3) Don’t forget that you would have group nature activies from time to time and perhaps a few competitions to see who can do something the best in the office.

(4) I very much doubt that Google would have employees working at tiny cramped work stations the way they do in India. Sure rent is expensive, but cramped doesn’t bring out the genious in people. Google might be tempted to move the entire office to the countryside, give everyone free lodging (I’m guessing) and have a really cool office with recreation rooms, large windows, and a place to feed the elephants. Yes, you heard me correctly. Google might want to blend into the local culture, and nothing says India more than elephants.

(5) After you got done designing a flying carpet rick-shaw, would you resume your regular work with a new sense of inspiration. Your co-worker would probably invent a device that would detect a rigged rick-shaw meter and auto-report it to the proper authorities who would ignore the message — but, at least they would get the message.

(6) Last, there would be lots of training, mentoring, self-analysis, and courses to know how to think like your customers think so that you can please them more. I strongly suggest point six before you even think about the other ones.

BTW: Here is a dialogue between the Rick Shaw Walla and a client after your BPO creates it as a project.

WALLA: The flying carpet rick shaw comes with surround sound, anti-gravity technology, wi-fi, news alerts, internet radio with 200 channels, four power outlets, and a hair-dryer in case you had to leave home in a hurry.

CUSTOMER: So, how much is a ride to Deccan?

WALLA: rps 200.

CUSTOMER: Can we use the meter?

WALLA: Sorry — meter broken!

Making routine phone calls with fun & humor

January 4, 2015 by 123outsource

Categories: Call Center | Tagged call center | Leave a comment

In any business, you probably need to use the phone a lot. It is very boring and annoying talking to most customer service reps. Sometimes it is good to inject a little humor, at least with US clients. In India, humor might be taken as “unprofessional” or not understood as many people in India just don’t understand the concept of humor — at least not MY humor which involves play on words. Obviously, judge your audience to see if they like particular jokes or not.

I call many people daily for my Notary directory. Calls tend to be very dry and dull. I found a few ways to spice things up.

BEFORE: Hi, this is Jeremy from 123notary, we created a new listing for you and want to make sure the information is correct.
AFTER: Hi, this is Jeremy from 123notary. We created a new listing for you and are calling to verify that you are a real person.

Americans find this really funny. On the internet there are many profiles created by people misrepresenting themselves as someone else or by robots. I get a laugh almost every time from this type of verbiage.

BEFORE:
ME: How many loans have you signed in your career?
CUSTOMER: Oh Gosh, I don’t know.
ME: My form has room for numbers, not paragraphs.

AFTER:
ME: How many loans have you signed?
CUSTOMER: I have no idea.
ME: Well, I need a number to put in the box. A million?
CUSTOMER: Oh, no, not that many.
ME: Half a million?

The ridiculous over-estimate is funny to the clients.

BEFORE:
ME: Do you have a dual tray laser printer?
CUSTOMER: What are the trays for? I only have one tray.
ME: One for legal sized paper and another for letter sized paper.

AFTER:
ME: Do you have a single or dual tray laser printer.
CUSTOMER: Single
ME: Single and ready to mingle.
CUSTOMER: Actually, I have a dual tray at work.
ME: Dual and ready to duel. One tray for legal sized paper and the other tray for ILLEGAL sized paper!
CUSTOMER: Yeah, or perhaps for illegal sized Mortgage Brokers. I know a few!

Perhaps in your business you have some routine calls that you could spice up with humor. These days, life is so dull and unpleasant that a fun person to talk to about boring things with some humor interjected might be the perfect medicine!

Appointment Setting

January 1, 2015 by 123outsource

Categories: Keyword | Tagged Appointment Setting, Appointment Setting Call Center, call center, Call Center Conract | Leave a comment

If you are looking for an Appointment Setting Call Center, try 123outsource.net. We have many call centers listed around the world that specialize in appointment setting. Our call center categories are divided into inbound, outbound, chat support, email support, technical support, lead generation, order taking, and more.

Most of the call centers listed with us are in Manila, Makati City, Cebu, or in various parts of India. So, if you are looking for a Manila Call Center, Makati City Call Center, Cebu Call Center or India Call Center, you have come to a place with a lot of hiqh quality and up to date selection.

Call center contracts for appointment setting can really vary from company to company. Some will allow you a one or two month contract while others demand a year. There are a few that will allow you to book services one day at a time as well if you prepay them. We recommend interviewing the actual call center agent before hiring any company. If possible, try them out on a small appointment setting project before committing to a long term call center contract.

A Call Center that offers technical support for defective cats

January 1, 2015 by 123outsource

Categories: Call Center | Tagged call center | Leave a comment

There are all sorts of specialties in the call center business. Some do hard sales, others do incoming service while many do technical support for the latest computers and software packages. But, who do you call when your cat becomes defective? 1-800-333-meao! This call center is located in Makati City in the Philippines and specializes in helping cat owners with their various problems.

CALLER: Hi, my cat is acting weird and I don’t know what do.

AGENT: Well, what did your cat say?

CALLER: She seems to be asking a question. She sniffed my computer and said Meao with a rising tone as if she was asking a question.

AGENT: Hmm, what did her tail do when she was asking you this question?

CALLER: It was curled at the end, kind of like a question mark.

AGENT: I see. It seems that your cat is confused based on the shape of her tail. Cats say a lot with their tail and their body language. Did you try explaining what the computer is for and why you were using it?

CALLER: Oh, I never thought of that. Maybe it was the new software I downloaded.

AGENT: That is interesting because our last caller’s cat warned him that he downloaded a virus and needed to quarantine it, but he was too dumb to understand what his cat was saying.

CALLER: Well, I hope you have an animal psychic who can communicate with cats like a “cat whisperer.”

AGENT: We actually do, but he can only communicate with Filipino cats. The culture is too different for cats in the United States. The food, activities, and the kitty cat mentality — you understand.

CALLER: I understand exactly.In any case, I’ll explain to fluffy what I’m doing. Thanks for being there!

AGENT: My pleasure. If you have any other issues with your cat, just call 800-333-meao!

CALLER: I will

CAT: Meao!!!

Should your call center invest in a cloud contact center?

August 6, 2014 by 123outsource

Categories: Call Center | Tagged call center, Call Center Business, Cloud Contact Center | 1 Comment

When you are in the call center business, keeping costs in line matters a lot. But, investing in good technology can make you more popular which means better agent retention as well as being more attractive to clients!

The beauty of a cloud system for call centers, or for any type of data retrieval business is that you are not dependent on a single server for all of your needs. Clouds operate with multiple servers in a group. If your call volume suddenly goes up, or if your server suddenly has technical difficulties, a cloud system can handle it seamlessly.

Your clients don’t want to hear that you had technical difficulties on Tuesday. They don’t want to hear about how your technician is working on it. They want to know the following:

(1) You have state-of-the art equipment and systems
(2) You pick the best agents and then invest in regular coaching & monitoring
(3) You retain your employees longer than the other guys
(4) You don’t have breakdowns

Sure, it might cost more to migrate to a cloud, but the advantages could help to retain existing clients and get more clients which is the only way your international call center operation will grow!

Cloud systems are virtual.
It is not necessarily more expensive to invest in a cloud system. It might be less expensive than your in-house on-site system. Consider the security issues. If there is a problem in your building, or with the electricity or cables, your system could experience technical difficulties. Cloud systems are housed in data centers which have high security and redundant sources of electricity, data cables (not sure what the technical term is for that since I’m an admin guy, not a technical guy,) and redundant everything else that they could possibly need. Your data center is safe from most natural disasters, civil unrest, and power outages. Additionally, data centers typically have multiple system engineers on staff twenty-four hours a day! You get infrastructure and service all in one reasonable monthly fee.

Integrating your cloud
It is not difficult to integrate your cloud with social media platforms such as Facebook, chat, email, etc. Customer records can easily be updated and queries can easily be made with a cloud system.

What is bad about a cloud?
For my personal website I opted against a cloud. The reason may surprise you. I am personally in the online directory business. If my directory has faster queries, more people will want to use my site. We learned that there is a speed difference in a query from a server and a cloud system simply because the query would have to interact with a gateway, and then with a database server in a cloud, while on my server it would only go through one server. Interesting! The speed difference is only a fraction of a second, or slightly over a second in the worst case scenario. But, for me, that could mean losing 4% of my market share which has a large value to me! The tiny margins in life can sometimes make the difference.

Just remember: if you are not crazy about migrating your system into a cloud, every cloud has a silver lining!

Tag Archives: call center

Reaching the break-even point with new BPO customers is possible if you personalize

A Filipino Call Center gets a 250 seater job from 123outsource.net!

Using Linked In to network for your BPO or Call Center

How to get more clients for your BPO or Call Center (Compilation)

Do you see opportunities where others don’t in BPO?

5 important things call center agents must do

If Google ran a BPO Call Center, what would they do differently?

Making routine phone calls with fun & humor

Appointment Setting

A Call Center that offers technical support for defective cats

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