How to get more clients for your BPO or Call Center (Compilation)

Categories: Call Center, Compilations, Popular on Twitter, Semi-Popular | Tagged , , , , , | Leave a comment

We wrote many blog articles about outsource marketing that were so popular, we were not able to top them. However, many of these articles are from long time back and they never resurface to the top of the feed of our blog. So, we are going to bring them back in the form of a compilation to give you a choice of many articles!

How to attract more clients to your call center part 1
http://bpo.123outsource.net/2011/05/05/getting-more-clients-for-your-call-center/
Relationships are the key to success. How well do you get to know people and nurture the relationship? It might all start with a cold call, so get your fingers ready to dial.

How to attract more clients to your call center part 2
http://bpo.123outsource.net/2011/05/19/how-to-attract-more-clients-to-your-call-center-part-2/
Hiring the right staff and training them meticulously is part of the secret. You need to mentor them, coach them, and keep metrics on them. Experienced workers will keep your clients happy, so don’t deliver any novices or you’ll all be sorry.

How to find clients for call centers — good salespeople
http://bpo.123outsource.net/2013/04/08/how-to-find-clients-for-call-centers-good-salespeople/
You could have the best call center in the world, but without the right salespeople, getting new clients might not be so easy. Having well trained salespeople is key, and having a few extras around might not be such a bad idea either.

How to get clients for call centers — contracts!
http://bpo.123outsource.net/2013/04/05/how-to-get-clients-for-call-centers-contracts/
Getting clients is just half the battle. Once they agree to do business with you, what type of contract should you use? Should it be rigid and long term, or a more relaxed month to month contract that is more “friendly?”

How to acquire clients for call centers — presentation!
http://bpo.123outsource.net/2013/03/29/how-to-acquire-clients-for-call-centers-presentation/
If you provide a good service, that is half the battle. But, how you present yourself online and over the phone can mean the difference between gaining that new clients and losing them.

How to gain clients for your call center: Pay-Per-Click!
http://bpo.123outsource.net/2013/08/01/how-to-gain-clients-for-your-call-center-pay-per-click/
There are many ways to get clients for your call center, but attracting people using PPC can be one of the fastest. You’ll need to know all of your keyword variations inside out and how the Google Adwords and other systems work. After that it is all systems go!

How to acquire call center clients — looking like a big company
http://bpo.123outsource.net/2013/06/20/how-to-acquire-call-center-clients-looking-like-a-big-company/
Some people are comfortable hiring a small company. But, larger clients prefer to play ball with larger companies. So, how to you appear to be large when you are not?

Is an English accent important? Just do your job!
http://bpo.123outsource.net/2014/03/01/call-centers-in-india-is-an-english-accent-important-just-do-your-job/
Some call centers in India like to have agents with seemingly perfect English accents. But, the key to getting ahead lies more in quality work than in flashy accents.

Gaining new clients and nurturing them correctly
http://bpo.123outsource.net/2015/04/17/gaining-new-clients-and-nurturing-them-correctly/
We all have our hands out for new clients. However, how often are we there to solve their problems or just ask them how things are going? Do we woo them the right way? And how is our credibility?

OTHER INTERSTING ARTICLES

Half a million Filipino call center workers are on American time
http://bpo.123outsource.net/2014/03/29/half-a-million-filipino-call-center-workers-are-on-american-time/
It is hard to think of people staying up all night just to please us in America, but in the Philippines, this is a reality!

Why Indian Call Centers Fail
http://bpo.123outsource.net/2014/03/16/why-indian-call-centers-fail/
Many call centers are new startups that lack the skills or discipline to keep their work up to high standards. They also hire staff who often lack experience or training. The results are catastrophic!

Handling Stress in a Call Center Office
http://bpo.123outsource.net/2012/05/22/handling-stress-in-a-call-center-office/
People who work at call center offices burn out fast. The problem is that they do too many hours of calling each day and have no mechanism of de-stressing. We propose a long list of proven techniques to eliminate your stress today!

Attracting clientele via 123outsource.net — the 1st step
http://bpo.123outsource.net/2013/01/26/attracting-clientele-via-123outsource-net-the-1st-step/
123outsource.net is a powerful directory for attracting outsourcing business. Learn how to use our tool the right way!

Are you tired of outsourcing to India?
http://bpo.123outsource.net/2013/03/05/are-you-tired-of-outsourcing-to-india/
The cultural behaviors in India are not usually to our liking in the US unless you get lucky and find someone really considerate. See how cultural differences ruin outsourcing relationships.

Is it better to have a woman do your phone calls?
http://bpo.123outsource.net/2014/01/04/is-it-better-to-have-a-woman-do-your-phone-calls/
Men are better at being authoritative, but women are less threatening. Who should you hire for your next process?

Are your callers annoying?
http://bpo.123outsource.net/2012/05/14/are-your-callers-annoying/
Finding call center reps with pleasing voices and personalities should be your main priority. Learn the art of interaction in this quick article!

How to start an outsourcing company
http://bpo.123outsource.net/2011/04/24/how-to-start-an-outsourcing-company/
Be an expert in your field and have a decisive offering. But, what about free trials? Am I crazy? Learn step by step what you need to do and get prepared!

How to write a resume for an outsourcing job!
http://bpo.123outsource.net/2011/03/09/how-to-write-a-resume-for-an-outsourcing-job/
How do you document your education, professional membership and job objectives? Should you use chronological order or inverse? What else should you put on the resume?

Create stories in your blog about the experience of your clients
http://bpo.123outsource.net/2014/07/18/create-stories-in-your-blog-about-the-experience-of-your-clients/
Do you want to be good at marketing in 2015? Marketing is all about storytelling these days, so learn the art. If you are good at blogging too, so much the better!

From 100 Indian call centers down to 1
http://bpo.123outsource.net/2014/01/21/from-100-indian-call-centers-down-to-1/
When we weeded out the unprofessional call centers on our directory, we got rid of almost all of the Indian call centers. They didn’t answer their phone professionally and didn’t behave as if they were “real” businesses either.

Cottage industries in India ruin India’s outsourcing reputation
http://bpo.123outsource.net/2013/09/29/cottage-industries-in-india-ruin-indias-outsourcing-reputation/
Many outsourcing companies in India are not real companies. When you call them and ask their company name, they often have multiple names and multiple ventures all run out of someone’s bedroom that are often not real businesses at all.

Solutions to India’s transportation problem
http://bpo.123outsource.net/2011/04/10/solutions-to-indias-transportation-problem/
India is a country filled with traffic jams and new overpasses being built daily. But, what if they used more innovative solutions like moving walkways and standing only buses? Hmm…

Hitting the 10,000 mark on Twitter; Halfway up Mt. Twitterest!

Categories: Popular on Twitter, Social Media | Tagged , , , | Leave a comment

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I did it !!
A few months ago I hit 10,000 mark on my Twitter account, which is one third of the followers Bernie Sanders typically has at a campaign rally. Hitting 10,000 was very exciting, but didn’t change my life.

A flood of 140 emotions
I’m happy I got 10,000 followers, but to get major traffic or respect on Twitter, you need at least 100,000. Still, hitting a milestone felt good! On the other hand, I seem to have Twittered away more than an hour a day for the last year achieving this goal. I often ask myself, “was it worth it?” It’s hard to know if social media is worth your time, because the real reward only comes once you have developed a huge following and superior skills.

The reward comes at the end
Having been a student of the spiritual world over twenty-five years, certain phrases still resonate in my mind: “The reward comes at the end.” We spend years, decades and our entire life meditating to reach a lofty spiritual goal. But, we don’t get the rewards incrementally. We get the reward only when we reach the destination. Twitter, much like life seems to operate according to the same logic.

Twitter lends itself to exponential growth
You need a foundation to grow on Twitter, and you won’t get much return on your investment (even if you are Donald Trump) while you are building that foundation. However, once you have a solid following, you will find that using the same hour a day you spend (or three in Kim Kardashian’s case) you will gain more followers. I noticed that I went from getting about 20 followers a day to over 100 without spending additional time. If you have more followers, you will have more people who regularly retweet you which will get your messages across. You will also be better at writing tweets and picking the best articles to write or share.

Halfway up the mountain 10,000 feet (or followers) high
I have tweeted far and wide, and well past base camp which I passed several months back. It’s too late to turn back now. But, I am excited to see what is in front of me. I will breathe easier as I reach new plateaus (good thing this isn’t an actual mountain; otherwise I’d need an oxygen tank at this point.) My journey would have been much easier if I had had a Sherpa, but I guess hiking Mt. Twitterest doesn’t work that way. But, when I get stuck for ideas, I just ask my imaginary Sherpa for one.

Having it all figured out
After having struggled on Twitter for years, I feel like I have somewhat figured it out. I remember the types of hurdles I went through four years ago wondering why nobody liked my lame tweets. I learned to warm up my tweets to make them fun to read. I also learned how to experience and analyze which types of topics, articles and tweets do best. At this point, it is just about repeating the process. But, repeating the process means exploring many interesting articles and new themes for articles that I will soon write. Although I feel I know it all now, the growth rate, and the type of situations I will run into will continue to change — and there will never be a dull moment, but if there is, I’ll make sure it doesn’t show up on my feed!

Using Twitter as a tool rather than an addiction
I feel that I am too obsessive about Twitter. I shouldn’t spend as much time as I do. Google+ doesn’t get me much results, but it does get me SEO value whenever I publish anything. If I spent five minutes less on Twitter and spent those five minutes publishing daily on Google+, I would be using Twitter as a tool rather than an obsession. Every several months, I come up with a new plan to optimize my daily schedule. I think I just figured out my next small adjustment. Putting time management aside, use Twitter to learn new skills, read new articles, and figure out what works. You don’t need two hours a day for this. You can get huge on Twitter in as little as half an hour per day and still be able to follow, unfollow, tweet, select great articles, and interact with others.

The dream I had when I hit 10,000
I actually had this dream a month ago. I was hiking. Then, I got to a part in the trail that was too steep to hike up. I had to grab on to the long grass and pull my self up the slope for a stretch. Then, I got to a part which was very rocky and I had to climb up very treacherous sections. Finally I arrived at a ledge above me which I wouldn’t be able to get past unless I became a spider who could crawl upside down and backwards to get to the edge of it and then on top. But, I glanced to the right and there was a trail covered by a wooden structure. I quickly made my way into the wooden walkway and it led to a French restaurant and pastry shop. There were twelve choices for fruit pies; eleven after my imaginary Sherpa appeared out of nowhere and got his hands on one. My interpretation of this dream was that I had struggled up hill for years, but now I would enjoy the fruits of my labor!

Mastering other networks
I did spend two years trying to master Facebook, Google plus and a few other social media networks. I made excellent progress and our Notary Facebook account generates over 5000 clicks per month to my blog which is amazing. However, I never felt pulled towards those networks in the long run.

Social Media Saying:
Why do I keep climbing Mt. Twitterest? Because its there!

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You might also like:

10 quick factors that differentiate a good blog entry from a bad one
http://bpo.123outsource.net/2015/08/03/10-quick-factors-that-differentiate-a-good-blog-entry-from-a-bad-one/

What is the difference between a Twitter account with 1000 followers an a million?
http://bpo.123outsource.net/2015/07/11/what-is-the-difference-between-a-twitter-account-with-1000-followers-and-1000000/

Why you should hire a comedian instead of a CEO to help you co-blog
http://bpo.123outsource.net/2015/06/13/why-you-should-hire-a-comedian-instead-of-a-ceo-to-co-blog/

18 ways to boost your social media marketing in 10 minutes or less per day!
http://bpo.123outsource.net/2015/05/05/18-ways-to-boost-your-social-media-marketing-in-10-minutes-day/

Wouldn’t it be nice to have your office in the Himalayas?
http://bpo.123outsource.net/2011/04/27/wouldnt-it-be-nice-to-have-your-office-in-the-himalayas/

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Are you a thinker or a doer?

Categories: Motivation, Semi-Popular | Leave a comment

Many of us talk more than we do, and others do more than we talk. Others think a lot and do very little. Others do, but do without much though which leads to ineffective results. Some people have a job that requires talking, so for them talking is doing. But, the secret to success is the successful combination of thinking and doing.

If you have a great idea, but great idea is seldom of any value unless it is refined and implemented. 99% of the battle is the perspiration that comes after the inspiration. But, what about tweaking and adjusting the idea to be optimal? Many of us just think that someone thinks of an idea, and gets rich just like that. It is the adjustment of the idea to real conditions that matters more than the idea itself.

In real life, I find my business career consisting of a lot of smaller decisions for the most part. I find new ways to make my regular business processes a little more refined. Perhaps I find a better person to do the job, or a faster or better way of doing the job. I decide which processes can be skipped, and how often to do each process. There are many decisions which are more like adjustments than anything else. Many business people don’t think of fine-tuning the tasks they do every day. But, sometimes success comes from exactly that.

So, if you are neither a thinker or a doer, you are doomed. But, if you do both, find the right combination and find new success!

When is the best time to do deep business thinking vs. busy work

Categories: Of Interest | Tagged , | Leave a comment

How do you schedule your time?
Scheduling your day is not an easy task. Some of us are victims of habit, while others prioritize and plan. I decided to have interlocking schedules based on priorities. Daily routines and monthly routines, but not daily routines. I try to cram in as much work as possible during each day, but the issue (not necessarily a problem) is when to do the deep thinking work.

Does busy work get the best of you?
Many people feel that managers should not do busy work (repetitive tasks). But, when you have a small business, and can’t find reliable people to do some of your critical data entry, calls, and other “busy work” sometimes managers can get overloaded. Even checking the quality of your workers’ busy work is in itself busy work. Even if you take frequent breaks, your mind can easily get frazzled if you are doing too much.

Finding that right time to think
Many of us would do much better in business if we would find time to really think and evaluate all of the tasks that we do in our business. We all have limited resources, and business is the art of using our resources most efficiently to get maximum profits and/or output. The confusing part is that the maximum profits are often delayed, and creating a solid foundation for your business is more important than short term profits in my mind. If you are frazzled with busy work all day long, you might brush over critical decisions and make some very expensive mistakes. It seems logical that the more important a decision, the more time you would invest in it — and the most time when your mind is in a good state to deal with such issues. So, how do you create those windows of time?

You might also like:
Bathe and meditate before making business decisions
http://bpo.123outsource.net/2014/07/23/bathe-and-meditate-before-making-business-decisions/

Weekly self-meetings
If you have a weekly meeting with yourself, this is a great way to make decisions. You can take notes throughout the week as to what you will be thinking about. It does not hurt to discuss these decisions with others as they might have some valuable input or at least a very different point of view. My thought is that late at night is the best time to think deep thoughts. The universe is quiet then, and distractions from outside are minimal. There are no phones, there are less radio waves in the atmosphere. There is no screaming, and there is no commotion. Most people are asleep or doing quiet things at home like watching television or using their computer. I also suggest meditating and bathing before doing important decision making activities. And if you are really busy on a particular week, you can have a shorter meeting and postpone important decisions to another week when you are less frazzled.

Is the beginning or the day or the end of the day the best time?
For me, late at night is my favorite time of any 24 hour period. For others, you might think better in the morning. My friend is the opposite of me. I like staying up late at night, he likes getting up early in the morning. But, the result we have is the same. I normally retire around 2am while he gets up at 2:30 am. We are often awake at the same time if I go to bed really late which sometimes happens when I have to finish up piles of work. He finds miraculous clarity early in the morning. He gets a lot of all types of work done at that time including tasks which require deep thought, and just routine answering of emails. For those who prefer 7am in the morning, if you are fresh at that time, then do some deep thinking. But, remember, the quality of your thoughts depends on the stillness of the outside atmosphere as well as the clarity of your mind. So, if your mind is clear at a particular time, then take advantage of that clarity for critical tasks.

What about busy work?
I like doing busy-work late at night when I am half asleep too. After I have lost my clarity and it is even later at night, it is a good time for repetitive tasks which don’t require too many brain cells. Doing my Twitter outreach is a perfect example of a brainless task. I just follow members from relevant accounts. I’ll add 1000 at a time, and I do this several times per week for my main account. There are different types of busy work. Some require some thinking while others require almost no thinking. I advise saving the brainless tasks for when you are most fatigued. But, try to make yourself extra fresh for those tough decisions that could take hours to work out!

I didn’t get retweeted, but that’s okay…

Categories: Social Media | Tagged , | Leave a comment

It sounds like a song, doesn’t it. Using Twitter is an art that even the best people on social media don’t entirely understand. Mastery of Twitter involves understanding the subtle differences between a tweet worded one way and a tweet with one or two different words. One slight change in wording could be the difference between a viral tweet and a dud.

So, in your endless experiments, doing a dozen tweet variations for each blog post you write, just understand that not all of your tweets will be popular. Yes, you need a few winners, but the losers don’t hurt you. So, if a post doesn’t get retweeted, just sing my little song:

“I didn’t get retweeted, but that’s okay; I’ll have better luck — another day!
I didn’t get retweeted, but that’s okay; My growth hacking analytics sorrows that I’ve had for many many years — will go away”

Magic Words in Business

Categories: Marketing | Leave a comment

Do you use magic words in business? Special words can really improve your customer relations. However, without proper follow-up, you will lose your reputation!

Can I help?

I’ll let you know!

I’ll deliver on time every time.

I appreciate your business.

Can I send you a link to some information regarding the question you asked?

I’ll send you a rate schedule.

I’ll create a customized plan to meet your individual needs.

Being helpful is great. But, going the extra mile is even better. Delivering on promises is more important than making them. There are all types of characters in business that promise all types of things. If you don’t deliver services on time, you will lose your reputation quickly. Being patient and helpful with customers is important too. Some customers like to ramble, and it is important to tolerate their inefficient behavior so you don’t offend them. But, to go the extra mile you need to offer customized help to clients. Not all clients will benefit from seeing your rate schedule. They only need one quote and that quote is to get what they need done they way they want it done. If you can tune into individual needs and comfort zones your business will do much better.

Many business do what is convenient for themselves with very little regard for what is convenient for the client. You are there to help others, not yourself. So, try to tune into what people really want, and say some magic words too in order to make people feel good.

Have a nice day!

10 quick factors that differentiate a good blog entry from a bad one

Categories: Semi-Popular, Social Media | Tagged , , , , , , | Leave a comment

Many people write blogs, but most writers are not that interesting. Even some of the more famous blogs out there have very predictable and dull contents. So, how do you write winning blogs every time? It is not an exact science, but here are some tips.

(1) Having the right photo vs. having “a” photo.
Any blog about blogging will emphasize how you need a photo and how you will get more shares on Facebook, pins on Pinterest, and popularity in general by having a photo. But, having a mediocre photo might not get you much traction. You need to compare photos and see which ones get you the best following. Compare your analytics and use your senses. A good photo makes you say, “awe.” If you don’t have a reaction to the photo you are using, it is probably not the best you can do. Be selective if you want traffic. Thriving on the internet is based purely on how good you are at selecting and/or crafting top content and not on having mediocre photos.

(2) Length matters
I have the habit of jotting my ideas down on my iphone’s notes section. Then I’ll write lots of quick blog entries. This is a great way to experiment. However, most of the quick blogs I wrote that were three or four paragraphs with no sub-headers didn’t get read more than a few times. The blogs that were the most successful were about 500-700 words, and had many points within a greater theme, each with bolded sub-headers above each paragraph.

(3) Uniqueness is a huge factor
Many people write blog entries on topics that have been done to death. This might be okay if you offer a unique new twist on an old theme kind of like how Mozart wrote dozens of variations on Twinkle Twinkle Little Star as a child. However, picking unique themes that will be populur to a very general audience is the not so easy to master key to popular blogging. If you are in a niche industry, you might not be able to stay relevant while pleasing the masses, but at least please the masses who have some relationship to your niche market!

(4) Promotion on Social Media is critical
If you do not have a good social media presence, you might find it hard to promote your blog. If you blog regularly and the Google Gods pick you up, then you can get traffic from them. But, that can take hundreds of blog entries to accumulate a significant start with the Gods. It takes time to develop a massive Twitter, Instagram or Facebook presence, so try to master social media as that is one of your keys to getting your blog articles in the door with readers.

(5) Networking with co-bloggers
If you have a proofreader, partner, or comedian who can add some humor to your blogs, this can really help. It makes sense to invest in blog articles that are already popular by sprucing those ones up. There is no point in improving upon blog articles with ideas that didn’t work though or new articles which you are not sure about.

(6) Being too factual seems to alienate readers
There are many bloggers who are great at researching facts and figures. They pride themselves on providing “useful” information. But, the reality is that people want articles that are fun, interesting, or that can change their lives with little or no effort. Yes, a good blog article needs some facts to back up your claims and hypotheses, but being overly factual doesn’t normally lead to articles that get read much. The overly factual articles sit on the shelf.

(7) Articles with many points on a single topic often win big.
Do you see titles such as 8 ways to succeed on social media or 11 ways to get your cat to meao more? These are titles that work. On social media, most bloggers make the mistake of not including unique content in the tweet itself. The result is generic looking titles that I would not invest any reading time in. Blog articles that have a theme and two or three examples do not do well. Longer articles with seven, ten, or twenty-eight ways to for example succeed in social media seem to do better. But, be unique about how you write and promote these articles otherwise they too will end up lost in cyberspace.

(8) Excite and entertain
Nobody wants to go back to a blog that puts them to sleep. You need to find a way for your blog to be easy to read, fun, and exciting. With half of the world’s population now claiming to be bloggers, you have to differentiate your boring content from everyone else’s, so try to be interesting!

(9) Too much advice can be a bad thing
My very best blog articles did the worst. But, why? Because I gave really fine-tuned technical advice for how to do better in business, social media, or in hiring. Too much nitpicky and analytical advice doesn’t usually do well unless your audience demands it. Additionally, I am writing to an average business oriented crowd and not to a high-brow crowd. Sometimes if I write above the level of my readers, they become alienated.

(10) Sentence structure of the title really matters
If you analyze blog titles and which ones do well, you will quickly understand that simple grammar actually sells. Subject – Object -Verb is a great structure to start with. My best blog article of all time had a title – Steve Jobs watched his programmers carefully, so should you! It was simple, had a powerful message, and a call to action. Not all posts that use the formula for success will be successful, but it is a good place to start.

(11) A call to action
A good blog entry should get people out of their chair. There should be a call to action. They should want to get up and make a change to their life or business right after reading it. A call to action could be part of the title, like in my Steve Jobs example, and should definitely be at the end of a blog entry.

(12) Know your audience and personalize
It is hard to know the intricacies of your audience — their likes and dislikes. You have to experiment and learn little by little what they like as a group. And they will surprize you many times as well. I mentioned before that if I write articles that are too technical, analytical or high-brow my audience tends to not read them. On the other hand, if I write interesting articles with a meaningful and understandable point, they will get a generous supply of traffic.

(13) So, what can you do?
Start by experimenting and look at your analytics. Try to figure out which articles worked best and why. Look at what other people are publishing and what did better on their Facebook or Twitter. There is no way to absolutely master the art of knowing what is popular on social media, but the closer you look, the better you get. So start today, and as always, choose some pictures that knock your socks off! I am not using photos yet except on Facebook promoted posts, but I’ll begin using them soon as my blog grows!

Your customers can feel if your workplace is unhealthy

Categories: Management | Tagged , , , , , , , | Leave a comment

There are many reasons why a workplace could be “unhealthy.” An unhealthy workplace have too many people cramped in a small space. There might not be enough windows. The windows in offices generally don’t open which is why I don’t work in that type of environment. You might have argumentative people, or mean bosses. There could be office politics, overly long work days or other things to create an unhealthy environment.

Customers pick up on your office environment.
Customers enjoy working with pleasant businesses who get the job done with a smile. Most companies out there do not do their work correctly, have managers running around like chickens with their heads cut off, and workers who are either incompetent or don’t care — or both. Add stress and vindictive office relationships to the mix, and you’ve got a really unhealthy office environment.

Your Vision
The solution to this problem all starts with a vision. There have been cool companies in America that had a cool vision. Cliffbar has upbeat staff creating healthy food products. Starbucks created a pleasant environment with happy staff that the public can’t stay away from. Google creates workplaces that are customized for innovative collaboration. But, most other companies just don’t even start to think about optimizing their environment. Do you want to create a wonderful work environment, or do you prefer to take the easy way out and keep things the same? Maybe it’s easier if you can’t stand your environment, but are forced to stay and work in it. Then, you would have to change it or risk going insane.

Solutions to an unhealthy work place
Changing around the office space or getting a new office that is more appealing might be a good start. Aspiring to create a company culture of upbeat people would help a lot. Getting rid of sour employees who ruin everyone else’s day could be a life saver. Hiring a few people with bubbly personalities might add joy to the other people’s lives even if the bubbly folks were not good workers themselves. Having plants in your office might create some oxygen and lower stress. But, what about animals? I have seen offices in Hollywood allow people to bring their dogs and cats to work. It was a little unusual, but since their dogs were quiet, it worked out.

You might also like:

Compilation of posts about offices
http://bpo.123outsource.net/2016/03/16/compilation-of-posts-about-offices/

Do you see opportunities where others don’t in BPO?

Categories: BPO | Tagged , , , | Leave a comment

I am not running a BPO, so I am not in touch with your reality. But, seeing opportunities is a skill you need. Many in BPO just want to start a call center or data entry firm without knowing what a real opportunity is. They know what they want to achieve, but are out of tune with what the clients want. I’ll tell you what the clients want. They want call centers in Manila, not in Mumbai, so move to Manila and hire local staff if you want to get ahead in the call center world.

There are many niches in the BPO industry a person could get into. The skill here is to be able to identify niches and then later to see if you can be effective at doing the work and gaining clients in that niche. The main skill here is to be able to identify what clients want, and you do that by talking to lots of clients or prospective clients and asking them about their experiences without trying to sell the something.

If your entire philosophy of life is, “give me job, give me job” and you lack grammar, skills or personality, then you won’t succeed. Someone who says, “give me job” is a beggar who only thinks of himself, who doesn’t care what the customer is thinking and doesn’t even know it is important to be in tune with that. Get this mentality out of your head if you want to have a chance.

What if you have a call center, but realize that there might be limited competition in certain niches. What if you learn Mortgage Process Outsourcing? What if you learn where prospective clients are, how to contact them, and how to sell to them. What if you learn how to process the documents like a pro? You might do really well because there is very limited competition in this niche! On the other hand, what if you excel in technical support for particular types of products. You might beat out the competition since nobody else can do what you do. If your offerings are too general, you might not survive the competition. On the other hand, if you are versatile, and can learn to do anything, then if you only have a few clients, they might use you for everything, and you might make tons of cash from them.

So, how should you define your niche? I feel it should evolve over time, and your skills should also be a huge factor in deciding your specialty. If you have superior skills in a particular area of the industry, nobody will be able to beat your service! Good luck!

Making your workplace feel like home

Categories: Management | Tagged , , , | Leave a comment

Do workers work better or worse if they feel they are at home? I personally work better, but others might get lazy. Some people do nothing productive at home, while others thrive in this environment. It might be best to study the productivity habits of all of your workers and customize their environment to suit them ideally. If one works better with trees, put them out in a forest. If another works best in a cubicle, then do the obvious. If another works better at home, but you need them at the office, then continue reading this blog…

Making your office like home
There are coffee houses and bars that strive to feel like someone’s living room. These types of business put effort into their ambiance otherwise they will have an empty house. But, how many offices do the same? Imagine how much easier it would be to attract nice workers if you created an environment they actually liked being in! If you have windows that look like home, dogs, cats, and pets in the office, shelves filled with books, and other home-type stuff, people might feel more like home. You might add a sofa and coffee table just in case people want to do some collaborative thinking. But, would people collaborate, or just socialize and waste time? That is for your analytics department (which you probably don’t have) to find out. In the mean time while you ponder having an analytics department, do the analytics yourself!

Happy workers
Whether or not a homey environment is good for productivity, it seems obvious to me that most workers would prefer to be in that type of environment, and your attrition rate would go down. Worker satisfaction would most likely go up. There are many factors to think about when choosing an environment and short term productivity is only one of them!

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Compilation of posts about offices

Compilation of posts about offices

Wouldn’t it be nice to have your office in the Himalayas?
http://bpo.123outsource.net/2011/04/27/wouldnt-it-be-nice-to-have-your-office-in-the-himalayas/

“Not responsible for lost or stolen verbiage”

Categories: Of Interest | Tagged | Leave a comment

“When your neuron fires, make sure they aren’t blanks”

In the Wild Wild West of the World Wide Web, language could be stolen, mangled, butchered, or even kidnapped. Freedom of speech doesn’t mean you’re free to steal other people’s literary property without at least providing reference to the source in the form of a footnote.

About an hour ago, I was formulating a blog with my highly discerning writing consultant. I was establishing the opening paragraph of a very interesting blog about blogging — I know, it sounds very Seinfeldian. Andy came up with a pithy witticism which I liked, but he was distracting me and I told him to, “hold that thought.” But, he dropped it which pithed me off. We got through the opening passage and got through half of the body of the article when I asked him if he remembered his comedic remark. When he said he forgot his joke, we both tried to jog our memory banks, but the thought didn’t come to us until we got three more paragraphs into the blog. Then, we brainstormed, and it came back to us. What was the phrase we were looking for? “None of your business!” You mean you won’t tell me? No, I just told you. The phrase we forgot was, “None of your business.” Although we considered using the phrase, “Mind your business” as well.

To conclude this satire about the making of “Bloviating Business Blogs in the Big Blasphemous Blogosphere” — we didn’t actually use that exact title, but you get the point, I came up with a very interesting verbiage for a warning sign.

“Not responsible for lost or stolen verbiage.”